Voice of Business: Comprehensive Strategy Needed For the Tourism Sector

The tourism industry in Ontario needs a comprehensive strategy that addresses workforce development, regulatory burdens, infrastructure deficits and regional disparities.

That’s the push from the Ontario Chamber of Commerce (OCC) and the Tourism Industry Association of Ontario in their The State of the Ontario Tourism Industry Report released Dec. 13.

In November we addressed the executive summary that was released earlier, but the completed report takes a deep dive into the issues holding back the tourism sector and drives home the need for the government to create a thorough strategy for it.

Tourism is a vital sector in the provincial economy and is critical for economic recovery.

While domestic and inbound tourism improved in the second half of 2022, the industry is not expected to fully recover from the pandemic until 2025. With rising concerns over a looming recession, cost of living and spending habits, the sector requires a path forward that addresses the ongoing impacts of COVID-19 border closures, capacity restrictions and structural issues.

The report highlights some bleak findings, including that four in 10 tourism operators forecast profitability in 2024 and beyond, and that tourism businesses have accumulated soaring debt to remain financially viable during the pandemic.

While nature-based tourism is having more success compared to its urban counterpart, the rural aspect of it creates more issues with accessing labour. Many tourism employers are in beautiful wilderness areas where nearby housing options are largely waterfront and custom homes, both of which are a bit too pricey for many service sector workers. Attracting people from more suburban locations requires access to a car, which creates barriers in terms of travel time and expenses. With so many service sector businesses hiring closer to where the majority of people live, rural tourism employers need to attract workers who have a passion for the industry and working in the Kawarthas.

Access to a workforce with the skills, experience, and availability needed is one of the biggest challenges holding the tourism business back right now. Suggestions in the report include:

  • Re-conceptualizing how people view tourism careers

  • Optimizing work placement opportunities for post-secondary students

  • Reforming immigration to retain international students and reliably attract international workers that meet the needs of the industry

  • Consistently promoting job-ready skills in the high school curriculum

  • Ensuring that decision-making is data-driven and specific to each locality and region

The report itself lays out a detailed analysis of barriers in the tourism sector with a tangible set of recommendations on each issue. It’s divided into four sections: economy, labour, infrastructure and the future of tourism in Ontario. The key issues and recommendations discussed speak to themes of labour gaps and instability, the uneven pace of economic recovery, red tape, the housing crisis, connectivity, transportation networks, investment attraction, destination development, economic growth, and sustainability.

The report concludes that in order for Ontario’s tourism industry to grow, attract investment, and remain resilient, we must address the economic, labour, and infrastructure barriers impeding the full potential of the industry.

The beauty of the Kawarthas and opportunities to explore it will continue to draw visitors to our region. Investing in a robust tourism sector with a clear and progressive strategy will help us make the most of what we have to offer, giving visitors a better experience and building stronger local communities.

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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Eight Small Local Businesses Awarded $5,000 Grants Through Starter Company Plus Program

Peterborough and the Kawarthas Economic Development (PKED) has awarded $5,000 in micro-grants to local small businesses in the City of Peterborough and Peterborough County through the Government of Ontario’s Starter Company Plus program, announced Monday.

Photo courtesy of Peterborough and the Kawarthas Economic Development.

12 small business entrepreneurs successfully completed the five-week Starter Company Plus online business training course offered through PKED’s Business Advisory Centre, and were awarded grants to support the growth of their business based on the strength of their plan and pitch.

The following businesses were each awarded a micro-grant:

  • Jacquelyn Craft, The Neighbourhood Vintage, City of Peterborough

  • Lisa Mace, ECO Cabin, Township of North Kawartha

  • Ineke Turner, Turner & Pooch Dog Training, City of Peterborough

  • Nathan Truax, Truax Leather Co., City of Peterborough

  • Lisa Burkitt, Burkitt’s Gardening & Home Services, Township of Havelock- Belmont-Methuen

  • Kate Griffin, Mental Wealth Counselling, Township of Otonabee South-Monaghan

  • Jena Trimble, Zen Home and Cottage Cleaning Services, Township of Havelock- Belmont-Methuen

  • Vanessa Bruce, Vanessa Bruce Virtual Services, City of Peterborough

Since the program’s launch in 2017 it has assisted over 215 local entrepreneurs and more than 174 small businesses, creating over 200 jobs in the local economy according to PKED.

“This intake of the Starter Company Plus program saw many new businesses that were referred from past participants. Now in its fifth year, the program has directly contributed to the growth and development of small businesses in Peterborough & the Kawarthas and has allowed us to support the largest cohort to date,” said Madeleine Hurrell, manager of PKED’s Business Advisory Centre. “In Peterborough and the Kawarthas, we are lucky to have thriving and growing small businesses. We have seen our communities rally around entrepreneurs and small businesses.”

For more information on the Business Advisory Centre, visit www.investptbo.ca/bac

StoosNews Spotlight: Check Out The Business Beat This Week Featuring Brant Basics, Samantha Ann & Co Home, Russs and Poco Burro

PTBOCanada is delighted to be running StoosNews columns each week here, spotlighting new businesses and startups in Peterborough and the Kawarthas. Here is this week’s edition…

Jeff and David Cox and Susan Sharp, co-owners of Brant Basics are revealing their newly renovated showroom this week.

The new furniture showroom will showcase a range of furniture solutions for today’s leaders, teams and hybrid workspaces, and the partners promise a fundamentally different approach to workspaces that will entice employees back to the office, increase productivity, reconnect with their company and benefit from team collaboration. Brant Basics celebrates its 58th year in business this year, employing 20 people at their downtown Peterborough location, 296 George St.

Samantha Belsey started out making wooden signs from old pallets in her father’s workshop.

Belsey has just opened her own storefront in a renovating a building on her parents’ property. Called Samantha Ann & Co Home, Belsey is focused on home, wedding and print products, with about 25 per cent of the products hand-made by Samantha herself. Samantha is also a wedding coordinator specializing in day of logistics. Located at 2440 North, on the 5th Line of Asphodel, you’ll find seasonal furnishings, home decorations, carefully crafted signs, stationery and calligraphy artwork. The store is open Friday and Saturday until Christmas, and you can also find Samantha Anne & Co Home on Etsy.

Russs is a new restaurant in the Brookdale Plaza.

Owners Amandeep Kaur and her brother Jatinder Singh Chahal specialize in juices, shakes and smoothies, offering more than 100 varieties, as well as salads, sandwiches and desserts. Located in the former Magicuts space, near the Highland Road entrance to Brookdale Plaza, which is at 875 Chemong Rd., Russs is open seven days a week, offering dine-in, takeout and catering services.

The husband-and-wife team of Minal Burdrani and Sunny Dalia recently opened Poco Burro Mexican Grill in downtown Peterborough.

Located at 343 George St., the couple serve burritos, quesadillas and tacos with nine proteins and vegetarian/vegan options, everything from pulled pork, caramelized onion shrimp, Baja fish, chipotle tofu, their signature spicy chicken, as well as chips, soups and dessert. Open seven days a week.

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Hometown PTBO: Pat Crough on Purchasing and Running the Corner Café and Retiring

This week on Hometown PTBO, Pete Dalliday talks Pat Crough, Corner Café owner about getting into the food industry, cooking history, purchasing and running Corner Café and his retirement.

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Voice of Business: Addressing Our Broken Links

Businesses that adopt technology tend to be more productive, competitive, and resilient.

Many businesses have invested considerable time and money into new technology in recent years through necessity and rapidly changing consumer habits however small businesses are struggling to keep up with larger businesses in the digital world. This is especially true for rural and traditional brick-and-mortar businesses. Larger, urban businesses have more access to the resources, skills, and bandwidth they need.

Claudia Dessanti, Senior Manager of Policy at the Ontario Chamber of Commerce (OCC) took the time to thoroughly research the subject with a new report titled Broken Links: Driving Technology Adoption within Ontario’s Small Businesses.

The right tools can help businesses improve productivity, improve customer engagement, reach new markets, and grow. In a time when many employers are having to make due with less-than-ideal staffing levels, technology can improve efficiency and allow them to make do with less.

Examples of digital technologies commonly used by small businesses include:

  • E-commerce websites/platforms

  • Digital payments systems

  • Cloud computing services

  • Search engine optimization

  • Project management software

  • Inventory management software

  • Digital collaboration tools

When surveyed by the OCC, small businesses across Ontario identified three main barriers to digital adoption:

  • Capital costs required - 51 per cent

  • Access to technically skilled workers - 42 per cent

  • Broadband connectivity - 35 per cent

The Peterborough and the Kawarthas Chamber of Commerce has been pushing to reduce these barriers over the years. We are currently running the local Digital Main Street program which includes free access to local experts on our Digital Service Squad. They are available to help businesses work through their digital challenges and create plans to help get where they want to be. They are also able to help businesses apply for grants, including the Digital Transformation Grant and Canada Digital Adoption Program. For more details on this, reach out to Clarance D’Silva at clarance@acorn30.com.

In her report, Dessanti lays out nine key recommendations:

Access to Resources:

  • Broaden eligibility for technology adoption programs to include non-profit organizations.

  • Make it easier for small businesses to access digitization supports.

  • Improve access to private capital and credit for small businesses.

Access to Skills

  • Develop and scale successful digital training programs for small business owners and employees.

  • Build more inclusive digital training programs.

  • Expand work-integrated learning programs and incentivize smaller employers to participate in them.

Broadband

  • Continue to prioritize and accelerate the rollout of broadband across Ontario.

  • Address inefficiencies and barriers to private sector broadband investments.

  • Explore “dig once” strategies, future-proofing of digital infrastructure, and opportunities for better data sharing around broadband gaps.

Progress is being made on the broadband portfolio. We recently hosted federal Rural Economic Development Minister Gudie Hutchings for an announcement of $56 million in funding toward local broadband internet projects. The announcement is part of a plan to provide proper high-speed internet to everyone in Ontario by the end of 2025.

We have also been active with other chambers and the OCC on issues like “dig once” policies, digital training programs, and funding.

As a Chamber, we will keep advocating for supports for business to invest in technology, developing a local workforce with the technology skills we need, and increasing internet access

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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StoosNews Spotlight: Check Out The Business Beat This Week Featuring Katherine's Flower Shop, PTBO Chamber and Shop Local

PTBOCanada is delighted to be running StoosNews columns each week here, spotlighting new businesses and startups in Peterborough and the Kawarthas. Here is this week’s edition…

Katherine’s Flower Shop recently opened in Bridgenorth.

Located at 889 Ward St., owner Kate offers a full-service shop with bouquets readily available for every occasion. Wedding arrangements can be customized or ready-made to suit all your needs. Specially trained, Kate can handle any occasion and you can check out her work in her online gallery at katherineflowershop.ca.

The Chamber of Commerce Holiday Gift Guide has lots of great local gift ideas for you, from gift cards to tech, to food, to cool experiences, check it out at lovelocalholidays.ca.

The Chamber is also partnering with Peterborough and the Kawarthas Economic Development, Community Futures Peterborough, the DBIA and the Innovation Cluster to present the Ugly Sweater Holiday Party tomorrow evening (Dec. 6) at The Social Pub. There will be live music, snacks, games, awesome door prizes and of course, some ugly sweaters. Food, Fun, and Familiar faces from 4 p.m. to 6 p.m. at The Social Pub 295 George St. N. in Downtown Peterborough. Masks are welcome.

As we head into the month of December, here is a shoutout to the many local businesses, charities and not-for-profit organizations who continue to climb out of nearly three years of incredible challenges.

The pandemic has affected us all but we still have the opportunity to make choices, and wherever we can, we should be choosing local. Make sure that your Christmas gift list includes local businesses. Make sure that your entertainment budget includes special events like Market Hall’s In From The Cold, an amazing fundraiser for the YES Shelter this Friday and Saturday (Dec. 9 & 10). Make sure that your holiday spirit includes a donation to a local charity. Peterborough City and County is a strong community, based on strong traditions.

As times change, as we emerge from one of the greatest challenges, we as a society have ever met, let’s make sure we know who we are buying from and who we are giving to…

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Hometown PTBO: Grace Jenkins On Becoming a Barber and Explaining the Evolution of Barbershops

This week on Hometown PTBO, Pete Dalliday talks with Queen St. barber Grace Jenkins about how she became a barber, how barbershops have changed over the past decade and her family ties of being an entrepreneur.

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Voice of Business: The Chamber Wishlist For Ontario’s 2023 Budget

While some businesses are leading our economic recovery and will be well-positioned for a potential economic slowdown, others continue to face significant challenges.

The Government of Ontario recently released the 2022 Ontario Economic Outlook and Fiscal Review titled Ontario’s Plan to Build: A Progress Update.

As a Chamber of Commerce, we support the government’s emphasis on fiscally prudent investments targeted towards businesses and individuals in most need of relief. Directing assistance toward the specific businesses and sectors that most need it will help the government to focus on some key issues Ontario’s economy needs urgent action on, like healthcare.

For budget 2023, the Ontario Chamber of Commerce is urging the Province to introduce measures around:

Health: Develop a robust strategy to tackle the health human resources crisis (e.g., by leveraging technology and innovative scope of practice and patient care approaches). Implement Ontario’s life sciences strategy. Address the surgical backlog and deferred cancer treatments, diagnostics, procedures, and routine immunizations. Address the mental health action gap (including the opioid overdose crisis). Continue to expand virtual care and digital health. Support the aging population (e.g., through innovative models of care).

Housing affordability: Preserve and build affordable housing options along the housing continuum. Safeguard sustainable growth. Plan infrastructure around complete communities. Address regional challenges in housing supply. Attract and retain skilled workers. Streamline the development and permitting process.

Transportation and supply chains: Invest in land, air, rail, and marine infrastructure to support the efficient movement of goods and services, reduce gridlock, and protect against extreme weather events and other disruptions. Provide financial support to help small and medium-sized businesses adopt supply chain risk management and diversification strategies.

Transit: Support municipalities in filling transit gaps and adjusting transit services based on long-term changes resulting from the pandemic. Address gaps that have resulted from the withdrawal of regional bus service by expanding GO transit, partnering with the private sector, and re-establishing Ontario Northland transit service.

Broadband: Work with municipalities, the telecommunications industry, and local distribution companies to urgently address barriers to private sector broadband deployment (e.g., by exploring “dig once” strategies, future-proofing infrastructure, and identifying opportunities for better data sharing).

Procurement: Modernize broader public sector procurement to focus on long-term value creation over short-term costs. Introduce more flexibility in contracting arrangements to attract more investments. Help small businesses access procurement opportunities.

Energy planning: Adopt a more proactive approach to building transmission and distribution infrastructure. Optimize existing clean energy assets in the procurement and siting of new generation. Integrate low-carbon fuels and electricity solutions within the energy system.

Climate adaptation: Implement a climate adaptation strategy and commit to providing communities with adequate and sustained funding for climate resilience. Support the federal Task Force on Flood Insurance and Relocation.

Decarbonization: Support cleantech research and innovation at post-secondary institutions. Adopt a bold strategy for low-carbon exports. Support municipalities and businesses with electrification of their fleets. Fast-track investments in electric vehicle charging infrastructure.

Energy efficiency: Expand conservation and demand-side management programs that help reduce energy costs and consumption for households and businesses, with a focus on small businesses.

Small businesses: Help small business owners with succession planning as they age out of the workforce. Expand and scale small business digitization programs.

Municipal fiscal capacity: Commission an independent review of municipal responsibilities to assess which order of government is best placed to manage them. Undertake a comprehensive review of the province’s property tax system. Commit to funding all municipal services in which the Province controls some aspect of the operation (i.e. the pay-for-say principle).

Economic reconciliation: Support Indigenous partnerships, procurement, education, employment, and entrepreneurship by building on the innovative Three Fires Nations‐Ontario Southwestern Ontario Infrastructure and Economic Opportunities Table.

Cannabis: Provide a comprehensive update on the implementation of the recommendations in the Auditor General’s 2021 value-for-money report on the Ontario Cannabis Retail Corporation. Allow licence holders and retailers to enter into direct commercial relationships with each other to negotiate their own product mixes, prices and delivery terms.

Mining: Work with industry and Indigenous communities to develop critical mineral supply chains in Ontario. Further, streamline mining regulations. Increase the Ontario Flow-Through Tax Credit.

We’ve been through a lot of unprecedented situations and there’s no playbook for the path ahead. We’re on the road to recovery from a worldwide pandemic while heading into a possible global recession. What we need from Ontario’s government is a clear and predictable path toward long-term growth, productivity, resilience, and competitiveness.

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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StoosNews Spotlight: Check Out The Business Beat This Week Featuring Forbidden Pleasures, Flash Freeze, Bob Gauvreau and Innovation Cluster

PTBOCanada is delighted to be running StoosNews columns each week here, spotlighting new businesses and startups in Peterborough and the Kawarthas. Here is this week’s edition…

Jane and Hal Elliott opened Forbidden Pleasures in 1989, 33 years ago.

Since then, the company has grown to three locations, the Market Plaza and the Brookdale Plaza in Peterborough and the Verne Plaza in Oshawa. The Elliotts are happy to announce the sale of the business to their daughter Kristen Destounis. Kristen has worked alongside her parents since the 90s and has contributed much to the growth and success of the stores. Jane and Hal would like to thank their loyal and diverse group of customers, as well as all of the staff over the years who have helped create a comfortable, safe and inclusive place to shop.

Freeze Dried Candy is a thing…

Billed as Peterborough’s newest and chilliest Candy Company, the Flash Freeze Candy Company recently launched with an exclusive distribution deal through Couture Candy. Couture Candy owner, Lisa Couture, is proud to be supporting another female-led local company and loves the new freeze-dried product, describing it as the biggest and most viral global trend in candy. Check it out at couturecandyptbo.ca or stop into the store at 386 George St. N.

Bob Gauvreau recently announced some big news, that Envolta, a cloud accounting firm originating in Ottawa, has joined the Gauvreau Brand.

Formed in 2012, Envolta is an innovative cloud-based accounting firm that serves the North America market with a heavy emphasis on utilizing the latest technology. With team members located across Canada, the combined team, which will continue under the Gauvreau name, now has over 80 team members, an experienced executive team, as well as partners for the Accounting, Tax, Law and Advisory arms of the business. As Bob says, ‘it’s go time.’

Congratulations to Mike Skinner and John Gillis, who recently announced their retirement from the Innovation Cluster Peterborough and the Kawarthas.

With Mike as CEO and John as President, the Cluster has seen tremendous success, both as an organization, and as the launching pad for more than 300 companies, the creation of nearly 900 jobs, and an economic impact of $54 Million dollars. Successful in their own right, the cluster was a true labour of love for the pair, so a tip of the hat to Mike Skinner and John Gillis on a job well done. Watch for an announcement on a new CEO before the end of the year.

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The Peterborough and the Kawarthas Home Builders Association Welcomes New President

Garnet Northey passed the Peterborough and the Kawarthas Home Builders Association (PKHBA) presidential duties over to Mitch Cleary at PKHBA’s annual general meeting on Nov. 17.

Photo courtesy of The Peterborough and the Kawarthas home builders Association.

Cleary, of Century 21 United Realty is the fourth member of the Cleary family to be a PKHBA president.

Leo Cleary was part of creating the Peterborough Home Builders Association in the 1950s, one of the first in the province and served as the association's third president in 1958. Pat Cleary served as president in 1991 and Monique Cleary was PKHBA’s first woman president in 2019.

Northey, of Spotlight Home and Lifestyle, brought the Ontario Home Builders Association (OHBA)’s message of building more homes faster into Peterborough and the Kawarthas this past year.

Mitch Cleary says he looks forward to building on his family’s legacy and support for the Home Builders Association and residential construction in Peterborough and Kawartha Lakes.

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