Lufthansa InTouch Shutting Its Doors In May of Next Year; Several Hundred Jobs Affected From Closure

Lufthansa InTouch is shutting down its Peterborough call centre in May of next year, affecting several hundred employees, announced on Wednesday.

Lufthansa InTouch opened its Peterborough facility in 2003. Photo by David Tuan Bui.

Located at 1900 Fisher Dr, Lufthansa’s closure comes from “a decline in customer service volume as part of ongoing business transformation efforts.”

The company’s services include general reservations, miles and more, group sales, and ticketing, according to their website.

Lufthansa Group in Germany operates the call centre. They also own and operate Lufthansa Airlines and several other European airlines. It is one of six locations — and the only one in North America — alongside Berlin, Brno, Cape Town, Manila and Turkey.

Lufthansa says it will work with the affected employees to help them transition to the next step in their professional careers, according to Christina Semmel, manager of corporate communications (North America) at Lufthansa InTouch.

“LIT greatly appreciates the commitment and professionalism of the team in Peterborough, whose service has contributed significantly to customer satisfaction among Lufthansa Group airlines and is committed to supporting the affected employees during this transition phase, including through fair severance payments, an employee assistance program and professional support in finding new jobs,” she said.

The closure comes a month after Siemens had announced its consolidation operations in Concord on June 25, relocating approximately 160 manufacturing positions over the next two years.

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