List of City Services On Labour Day
/Many City facilities will be closed or offering modified service on Labour Day, Monday. The City of Peterborough has released a list highlighting any changes.
Photo courtesy of the City of Peterborough
Peterborough Blogs
Relief Services Being Made Available During Peterborough Heat Alert
/One Roof Community Center is extending its hours of service due to temperatures reaching over 31 C in the Peterborough area.
Photo Courtesy of The City of Peterborough.
The change is going from 8:30 a.m. to noon and 3:00 p.m. to 9:30 p.m. with the to-go meal provided between 1:00 p.m. and 2:00 p.m. Monday to Wednesday.
The centre is closed to drop-in service from noon to 3:00 p.m. for the meal preparation and pickup period to protect the health and safety of the public, volunteers and staff during the COVID-19 pandemic.
One Roof Community Centre, which provides services on behalf of the City and County of Peterborough, is located at 99 Brock St. For full description of meals and other services that One Roof provides, please visit their website at www.oneroofptbo.ca.
Outdoor water bottle filling stations are available at City facilities in the following locations:
Beavermead Park, 2011 Ashburnham Dr.
Eastgate Park, 2150 Ashburnham Dr.
Peterborough Marina, 92 George St. N.
People are also able to refill water bottles at the Peterborough Public Library on Aylmer Street on Tuesday and Thursday from 10:00 a.m. to 8:00 p.m., Wednesday, Friday, and Saturday from 10:00 a.m. to 5:00 p.m.
For information about how to stay safe in extreme heat visit the Government of Canada website.
Emergency shelters are open and available to people experiencing homelessness who require emergency overnight shelter:
YES Shelter for Youth and Families (705-748-3851), 196 Brock St.
Brock Mission Men’s Shelter (705-748-4766), 217 Murray St.
Cameron House Women’s Shelter (705-748-4766), 738 Chemong Rd.
If shelters are full, people will be directed to the Overflow Shelter.
Emergency after-hours services related to the emergency shelter are available through Social Services by calling 705-926-0096. Please visit the Social Services website for information regarding the After Hours program.
Engage with us on social media on Twitter, Instagram and Facebook. Write to us at tips@ptbocanada.com. Sign up for PTBOBuzz newsletter here.
List of City Services During the Civic Holiday
/The City of Peterborough has released a list of facilities that will be closed or offer modified service for the Civic Holiday on Monday.
File Photo.
City Hall
City Hall offices, including Building Services, the Clerk’s Office and the Tax Office, will be closed. Online services are available at www.peterborough.ca.
Arenas Division
Kinsman Arena will be open from 7:00 a.m. to 11:00 p.m.
The Evinrude Centre, to be renamed Healthy Planet Arena beginning on Sunday, will be closed on the Civic Holiday.
The Arenas Division office will be closed.
Art Gallery of Peterborough
The Art Gallery of Peterborough will be closed on August 2.
To stay up-to-date with what's happening at the Art Gallery of Peterborough, please visit www.agp.on.ca or visit their social media pages on Facebook, Instagram and Twitter.
Garbage, recycling and green waste
There will be no change to curbside collection of garbage, recycling and green waste.
The Household Hazardous Waste Depot and the Peterborough County and City Waste Management Facility (landfill) will be closed on August 2.
The Pido Road Recycling Depot remains open 24 hours a day, seven days a week.
For more details, please call the City of Peterborough Waste Management Division at 705-742-7777 ext. 1657.
Peterborough Museum and Archives
The Peterborough Museum and Archives and gift shop are open from noon to 4:00 p.m. on Monday.
COVID protocols are in place, with full information online at www.peterborough.ca/museum.
Peterborough Public Library
The Peterborough Public Library will be closed on Monday.
Transit
Peterborough Transit will operate on a Sunday/Holiday service schedule on August 2. Please visit the website www.peterborough.ca/transit or call 705-745-0525 for detailed schedules.
Sport and Wellness Centre
The Peterborough Sport and Wellness Centre will be closed on August 2.
Marina
The Peterborough Marina office will be open from 8:00 a.m. to 7:30 p.m. on August 2. To contact the Marina, please phone 705-745-8787 or email marina@peterborough.ca.
City beaches
Lifeguards will be on duty at the two City-operated beaches at Beavermead Park and Rogers Cove on August 2 from 11:00 a.m. to 6:00 p.m. All visitors are required to follow public health guidelines. If the beach is crowded, consider visiting at another time.
Provincial Offences office
The Provincial Offences office at 99 Simcoe St. will be closed on August 2. Fine payments can be made online at www.peterborough.ca/POA.
Social Services office
The Social Services office at 178 Charlotte St. will be closed. Emergency shelter services remain open: call 705-926-0096 after hours, during weekends and on holidays.
Child care centres
City-operated child care centres will be closed on August 2.
Public Works
Public Works can be reached at 705-745-1386. This line is answered 24 hours a day, 7 days a week.
Engage with us on social media on Twitter, Instagram and Facebook. Write to us at tips@ptbocanada.com. Sign up for PTBOBuzz newsletter here.
List of City Services During Step Three of Ontario's Reopening Roadmap
/The City of Peterborough has provided the following update on municipal services and facilities following the Province’s announcement that Ontario is moving to Step 3 of the provincial Roadmap to Reopen on Friday.
File Photo.
Safety measures remain in place at City facilities and programs based on public health guidelines to reduce the spread of COVID-19. Face coverings and physical distancing are mandatory when inside City Facilities.
The City encourages residents to continue connecting online through peterborough.ca or by phone at 705-742-7777 whenever possible to reduce the physical traffic through municipal facilities as a way to follow the public health guidance on physical distancing.
Details on the Roadmap to Reopen are on the Province of Ontario website: www.ontario.ca/page/reopening-ontario. Step Three allows for a maximum 100 people for outdoor gatherings and a maximum of 25 people for indoor gatherings with restrictions.
Municipal services may be adjusted to respond to requirements and public health guidance to help prevent the spread of COVID-19. Please visit www.peterborough.ca/covid19 and sign up for updates at www.peterborough.ca/subscribe, monitor www.peterborough.ca for news updates, follow local media or contact the City at 705-742-7777 for information on the status of municipal services.
Arena Division
The Province will permit indoor sports and recreational fitness facilities to reopen during Step Three of Ontario’s Roadmap to Reopening. In alignment with the provincial directive, arenas will begin reopening for ice rentals at the Kinsmen Centre and any floor rentals at the PMC beginning Monday and will be operating at reduced capacity and with restrictions, including but not limited to:
Participant capacity of 22 for all on-ice activities
Change rooms will be permitted
One spectator per participant will be permitted in the facility
Controlled facility access - 10 minutes prior to permitted time
Group must exit 10 minutes following permitted time
Dedicated cleaning time by City staff between each permitted time
All users will be required to submit group Safety Plans prior to being permitted
For further information on facility guidelines and availabilities please contact Arena Division customer service by email arenadivisionbookings@peterborough.ca or phone 705-742-7777 ext. 2577.
The Evinrude Centre (the facility will be renamed Healthy Planet Arena later this summer) will continue to be used for vaccination clinics. Please see peterboroughpublichealth.ca for information on how to book vaccinations or access walk-in vaccine clinics for those who are eligible.
The PTBOLive Summer Concert Series will be continuing at the PMC parking lot as previously announced. Events will proceed in compliance with all operational requirements as outlined in the Roadmap to Reopen. For a list of events and all concert information, please visit www.memorialcentre.ca.
Art Gallery of Peterborough
The Art Gallery of Peterborough's facility will open Thursday by appointment. In alignment with Step Three of Ontario’s Roadmap to Reopen, the Gallery will welcome visitors at 50 per cent capacity. For more information on how to book your visit to the Art Gallery of Peterborough, please visit: www.agp.on.ca/about/hours-admission/.
Three new exhibitions are open; a solo exhibition by Adam David Brown, selections from the 37th Annual Kawartha Autumn Studio Tour, and works from the Permanent Collection. More information is available at: www.agp.on.ca/current-exhibitions/.
Other programs and services continue online, including Summer Art Camp.
Building, Planning and other services under Infrastructure and Planning Services
Building Services remains open for pick-up and drop-off service for Infrastructure and Planning Services from its location in the North Wing of City Hall. Residents are encouraged to access services online or by phone 705-742-7777 ext. 1892 whenever possible. Visit www.peterborough.ca/building for information, forms and the application process.
Child care centres
Licensed centre based and home child care are permitted to operate under provincial regulations.
City Hall
City Hall remains open for in-person service with public health precautions in place. Residents are asked to please call ahead to schedule an appointment for most services at City Hall. Regular business hours are 8:30 a.m. to 4:30 p.m. and the phone number is 705-742-7777.
City Council
City Council continues to meet virtually through electronic meetings at this time. Council meetings can be watched at www.peterborough.ca/watchcouncil. For a listing of scheduled Council meetings, please visit www.peterborough.ca/citycouncil.
City parks, pavilions and special events
City parks remain open with people required to stay two metres apart from others. The outdoor social gathering limit has been increased to 100 people for a private event, where two metres of physical distancing can be maintained. Organizers can apply for a permit to host organized events such as birthday parties, reunions, or other special events in City parks by submitting a COVID-19 Safety Plan for approval prior to the event.
Outdoor religious ceremonies including weddings and events hosted by staffed organizations are permitted.
For further information please visit our website at www.peterborough.ca/parks or contact the Recreation Division at 705-742-7777 ext. 1829.
Community Services
Community Services, Arts, Culture and Heritage, Public Art and the Heritage Preservation Office remains closed to in-person service, with staff available by calling 705-742-7777 ext. 1822 or by email at communityservices@peterborough.ca.
Curbside pickup parking
Curbside pickup parking spaces for free 15-minute parking are provided in the downtown area.
Peterborough Museum and Archives
In accordance with Step Three of Ontario’s Roadmap to Reopen, the Peterborough Museum and Archives will re-open on Monday, July 19.
The Museum Exhibitions and the Museum Gift Shop will be open weekdays from 9:00 a.m. to 4:30 p.m. and weekends from noon to 4:30 p.m.
The Museum’s Summer Discovery Camps continue to run weekly, with COVID protocols in place.
Peterborough Public Library
The Library continues to be open for in-person visits with patrons permitted to browse the collection, use the public computers, pick up holds and check out items. Operating hours are:
Sunday and Monday: Closed
Tuesday: 10:00 a.m. to 8:00 p.m.
Wednesday: 10:00 a.m. to 5:00 p.m.
Thursday: 10:00 a.m. to 8:00 p.m.
Friday: 10:00 a.m. to 5:00 p.m.
Saturday: 10:00 a.m. to 5:00 p.m.
Visitors are asked to self screen before entering the facility. Face coverings are required. Overall capacity will be limited to ensure space for two metres of physical distancing in accordance with the capacity limits in the Step Three guidelines as set out by the Province.
The Library asks that everyone who wishes to visit be courteous of others and keep their visit brief to allow as many people as possible the opportunity to do the same.
A variety of programs are being offered by the Library this summer as part of the TD Summer Reading Club, including in-person Story Time in the Park sessions. More information can be found under the What’s Happening tab of the library website www.ptbolibrary.ca.
The DelaFosse branch remains closed at this time, however, planning is in progress to reopen services once appropriate staffing levels can be maintained. More information will be available at a later date.
Further details are available online at www.ptbolibrary.ca.
Peterborough Sport and Wellness Centre
Indoor sport and recreation facilities are permitted to open at 50% of capacity during Step Three of the Province’s Roadmap to Reopen. The Sport and Wellness Centre will reopen July 26 with a safety plan in place developed in consultation with Peterborough Public Health.
Sport and Wellness Centre members are encouraged to visit www.peterborough.ca/pswc or contact the Centre by phone 705-742-0050 ext. 2201 or email sportandwellnesscentre@peterborough.ca for details on their memberships.
Hours of Operation
The Sport & Wellness Centre will be open, starting Monday, July 26 during the following hours:
Monday through Friday: 6:00 a.m. to 8:00 p.m.
Saturday and Sunday: 6:00 a.m. to 3:00 p.m.
Monday, August 2, 2021: Closed – Civic Holiday
Aquatic Centre Operation
The pool will reopen as of July 26 and will be open during the following hours with a modified schedule:
Monday through Friday: 7:00 a.m. to 7:00 p.m.
Saturday and Sunday: 7:00 a.m. to 2:30 p.m.
The replacement of the Pool HVAC system is scheduled to start on September 20 and as a result, the pool will close at the end of the day on September 19 and will return to operation in January 2022.
To speak to a staff member, please contact 705-742-0050 ext. 2201 and leave a voicemail – a staff member will return messages between 8:30 a.m. and 4:30 p.m., Monday through Friday. Alternatively, questions can be emailed to sportandwellnesscentre@peterborough.ca.
Children’s day camp programs are ongoing at both the Sport and Wellness Centre and Peterborough Navy Club.
Peterborough Marina
The Marina is open for all seasonal and transient boating activities. Each boater is responsible for complying with provincial regulations and the Marina COVID-19 Safety Guidelines.
Hours of operation are Monday through Thursday, 8:00 a.m. to 4:30 p.m., and Friday through Sunday, 8:00 a.m. to 7:30 p.m. (including holidays).
Please contact marina@peterborough.ca or 705-745-8787 for additional information.
Provincial Offences Court Services
The court administration service counter remains open for in-person service under modified hours of 9:00 a.m. to 11:00 a.m. and 2:00 p.m. to 4:00 p.m., Monday to Friday. Face coverings are mandatory, and only one person at a time is permitted at the service counter to allow for physical distancing.
All inquiries and payments can also be made by phone 705-742-7777 ext. 2099 or online at www.peterborough.ca/POA.
Public Operations Centre (Public Works)
The Public Operations Centre (Public Works) administration office at 791 Webber Ave. remains closed to the public. Public Works can be reached for non-urgent matters, by email pubworks@peterborough.ca, or using the online Report an Issue form at www.peterborough.ca. For urgent matters, please call 705-745-1386. This line is monitored 24 hours a day, seven days a week.
Social Services
Public access to the Social Services office at 178 Charlotte St. will continue to be open for in-person services with limits in place to ensure physical distancing. Public health screening will take place at the front entrance. Clients are required to wear a face covering and stay in authorized areas only. Social Services client appointments will take place over the phone whenever possible. Current clients are encouraged to contact their case worker for further information and are encouraged to register for online services through MyBenefits. The local phone number is 705-748-8830.
Applications for Ontario Works or Emergency Assistance will continue to be done online or over the phone, when possible, to minimize face-to-face interaction and allow for physical distancing. Applications for other services such as Child Care fee subsidy may be completed over the phone.
Emergency shelter services will continue to operate as normal, with COVID-19 safety measures in place. Individuals can call 705-926-0096 for emergency shelter services on evenings and weekends.
Sport field permitting and outdoor fitness classes
Sport fields continue to be open for casual use and outdoor sport leagues continue to be permitted to engage in non-contact sport in Step Three of the Province’s Roadmap to Reopen. COVID-19 safety guidelines remain in place and all sport leagues will be required to submit an approved COVID-19 Safety Plan to the City prior to league play. Guidelines include capacity limits of up to a maximum of 6 spectators per athlete.
Active screenings and maintaining a physical distance of at least two metres for all coaches, trainers, volunteers and spectators continue.
Outdoor fitness classes are permitted with physical distancing of 3 metres in place, which includes City programs such as tennis, pickleball and outdoor fitness. For further information on these programs please visit our website at www.peterborough.ca and visit the Explore and Play section.
To book an outdoor sports facility or for further information, please contact the Recreation Division at 705-742-7777 ext. 1829 or visit online at www.peterborough.ca/parks
Transit
Peterborough Transit continues to operate as currently scheduled. Face covering is mandatory and physical distancing is required. Visit www.peterborough.ca/transit for service details.
Customer service at the terminal is open with three customers permitted into the facility at a time. A face covering must be worn at all times. Customers are encouraged to purchase passes online using the Hot Spot parking and transit service at htsp.ca.
To allow for a single direction of traffic flow onboard the bus, customers are asked to enter through the front door and exit by the back door. Mobility customers will continue to access the front door ramp. When finding a place on the bus, customers are asked to keep an eye out for areas with extra space and respect fellow riders’ personal areas when moving about the bus.
Waste Management
Garbage and recycling collection continues as normally scheduled. To protect waste management workers, please ensure that all personal items and personal protective equipment are properly bagged in the garbage.
The Peterborough City/County Landfill remains open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required. Only electronic payment is accepted (no cash).
The Recycling Depot and Household Hazardous Waste Depot on Pido Road will remain open with COVID-19 safety precautions in place. Face coverings and physical distancing is required. More information is online at www.peterborough.ca/waste.
Water Testing Laboratory
The Water Testing Laboratory at 425 Kennedy Rd. continues to be open for in-person service. Face coverings and physical distancing are mandatory.
Making payments to the City
Residents are encouraged to make use of the numerous methods available when doing financial interactions with the City and avoid using cash.
Property taxes can be paid like any other bill through online or telephone banking using the 15-digit roll number as the account number. Cheques can be mailed to the Tax Office, City Hall, 500 George St. N., Peterborough, ON., K9H 3R9 or placed in the secure drop box located by the steps at the front doors of City Hall. The City offers preauthorized payment plans by completing an online form that’s available at www.peterborough.ca
The City does not directly accept credit cards as a payment method for property taxes; however, people can use online bill payment services such as PaySimply, Plastiq or Paytm to pay property taxes online using a credit card. The listed payment services are not affiliates or partners of the City; they may apply service charges and there may be restrictions on the type of credit cards accepted.
For parking tickets, payments can be made online through www.peterborough.ca, over the phone at 705-742-7777 ext. 1865 or by cheque submitted through mail or using the drop box outside City Hall.
Engage with us on social media on Twitter, Instagram and Facebook. Write to us at tips@ptbocanada.com. Sign up for PTBOBuzz newsletter here.
List of City Services During Step One of Ontario's Reopening Roadmap
/With the Province announcing that Ontario is moving to Step one of its Reopening Roadmap on June 11, certain City of Peterborough facilities will reopen for in-person services starting Monday, June 14 with safety measures in place based on public health guidelines to reduce the spread of COVID-19.
Downtown Peterborough has expanded patio space for businesses this summer including flowers planted by One City Peterborough. File Photo.
Other services continue to be provided remotely with provincial regulations restricting some in-person activities until later phases of the province’s re-opening framework.
The City encourages residents to continue connecting online through peterborough.ca or by phone at 705-742-7777 whenever possible to reduce the physical traffic through municipal facilities as a way to follow the public health guidance on physical distancing.
Services such as emergency services, public works, transit, social services and wastewater treatment have continued uninterrupted.
The Province has introduced a three-step Reopening Roadmap. In alignment with provincial direction, measures for Step one will be in place for City Facilities starting June 14 and are anticipated to last for at least three weeks or until further direction is received from the Province. Details on the Reopening Roadmap are on the Province of Ontario website: www.ontario.ca/page/reopening-ontario.
Municipal services may be adjusted to respond to requirements and public health guidance to help prevent the spread of COVID-19. Please visit www.peterborough.ca/covid19 and sign up for updates at www.peterborough.ca/subscribe, monitor www.peterborough.ca news updates, follow local media or contact the City at 705-742-7777 for information on the status of municipal services.
Arena Division
The Province has scheduled indoor sports and recreational fitness facilities to reopen during Step three of Ontario’s Roadmap to Reopening. In alignment with the provincial directive, arenas remain closed at this time.
Note: The Evinrude Centre/Healthy Planet Arena will continue to be used for vaccination clinics by appointment only. Please see peterboroughpublichealth.ca for information on how to book vaccinations for those who are eligible.
The PTBOLive Summer Concert Series will be happening at the Peterborough Memorial Centre parking lot as previously announced. Events will proceed in compliance with all operational requirements as outlined in Stage 1 of the Roadmap to Reopen. The concert series kicks off with it's opening weekend on June 25, all events are on-sale now, for a list of events and concert information please visit www.memorialcentre.ca.
Art Gallery of Peterborough
The Province has scheduled museums and art galleries to reopen during Step three of Ontario’s Roadmap to Reopening. In alignment with the provincial directive, the Art Gallery of Peterborough's facility remains closed at this time. Programs and services continue online.
Building, Planning and other services under Infrastructure and Planning Services
Building Services will re-open for pick-up and drop-off service for Infrastructure and Planning Services from its location in the North Wing of City Hall on Monday, June 14. Residents are encouraged to access services online or by phone at 705-742-7777 ext. 1892 whenever possible. Visit www.peterborough.ca/building for information, forms and the application process.
Child care centres
Licensed centre-based and home child care continue to remain open. At this time most licensed child care centres in the City and County of Peterborough will be open and providing regular full-day services for children aged 0 – 3.8 years.
City Hall
City Hall will reopen for in-person service on Monday, June 14 with public health precautions in place. Residents are asked to please call ahead to schedule an appointment for most services at City Hall. Regular business hours are 8:30 a.m. to 4:30 p.m. and the phone number is 705-742-7777.
City Council
To respect the restrictions on indoor gatherings, City Council will continue to hold its electronic meetings as scheduled. Council meetings can be watched at www.peterborough.ca/watchcouncil. For a listing of scheduled Council meetings, please visit www.peterborough.ca/citycouncil.
City Parks, Pavilions and Special Events
Outdoor special event rentals at City parks and pavilions are scheduled to resume during Step 3 of Ontario’s Roadmap to Reopening. The City is not issuing rental permits for parks and pavilions at this time. Information and requests regarding park rentals for future dates can be reviewed by contacting Recreation Division at 705-742-7777 Ext. 1826.
Outdoor parks and pavilions remain open for causal use respecting physical distancing and outdoor gathering limits.
Community Services
Community Services, Arts, Culture and Heritage, Public Art and the Heritage Preservation Office will remain closed to in-person service, with staff available by calling 705-742-7777 ext. 1822 or by email at communityservices@peterborough.ca.
Curbside pickup parking
Curbside pickup parking spaces for free 15-minute parking are provided in the downtown area.
Downtown Youth Space
The Downtown Youth Space operating at PCVS remains closed until further notice.
Peterborough Museum and Archives
The Museum Gift Shop is open by appointment, Monday to Friday, 9:00 a.m. to 4:00 p.m. Appointments can be made online at www.peterboroughmuseumandarchives.ca or by phoning 705-743-5180.
The Museum will be open for children’s Summer Discovery Camps on July 12, 2021.
Registration for PA Day Camp on June 30 will open on June 14.
In accordance with Ontario’s Roadmap to Reopening, the Museum exhibition galleries will remain closed until the Province moves to Step three.
Peterborough Public Library
The Library will continue to offer curbside pickup services until the Province’s Reopening Roadmap allows libraries to reopen. Limited access to public washrooms is available during Library operating hours. Access to the facility is limited to five people at one time.
The DelaFosse branch remains closed at this time.
Further details are available online at www.ptbolibrary.ca.
Peterborough Sport and Wellness Centre
The Province has scheduled indoor sports and recreational fitness facilities to reopen during Step three of Ontario’s Roadmap to Reopening. In alignment with the provincial directive, the Peterborough Sport and Wellness remain closed at this time.
The Center will open for Summer Camps on July 5, 2021. Registration is ongoing.
Wellness Centre memberships will remain on hold. Memberships will automatically re-start when the Centre is permitted to re-open under provincial guidelines. Communication via local media, email, social media and website updates will be shared once this date is known.
For questions related to Recreation Division and Peterborough Sport and Wellness Centre, staff can be reached by calling 705-742-7777 ext. 2201 and leaving a voicemail for a returned call or by email at sportandwellnesscentre@peterborough.ca throughout the closure.
Peterborough Marina
The Marina will open for seasonal and transient including overnight boating activities beginning on Friday, June 11. Each boater is responsible for complying with provincial restrictions and the Marina COVID-19 Safety Guidelines. Boaters must ensure that members on the boat are only from the same household.
The Lighthouse Lounge and Grill will also open providing outdoor dining. For additional information on hours and services, please call 705-868-3102.
Provincial Offences Court Services
Starting Monday, June 14, the court administration service counter reopens for in-person service under modified hours of 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m., Monday to Friday. Face coverings are mandatory, and only one person at a time is permitted at the service counter.
All inquiries and payments can also be made by phone 705-742-7777 ext. 2099 or online at www.peterborough.ca/POA.
Public Operations Centre (Public Works)
The Public Operations Centre (Public Works) administration office at 791 Webber Ave. remains closed to the public. Public Works can be reached for non-urgent matters, by email pubworks@peterborough.ca, or using the online Report an Issue form at www.peterborough.ca. For urgent matters, please call 705-745-1386. This line is monitored 24 hours a day, seven days a week.
Social Services
Public access to the Social Services office at 178 Charlotte St. will continue to be limited to two people at a time with public health screening done at the front entrance. Clients are required to wear a face covering and stay in authorized areas only. Social Services client appointments will take place over the phone whenever possible. Current clients are encouraged to contact their case worker for further information and are encouraged to register for online services through MyBenefits. The local phone number is 705-748-8830 or 1-855-738-3755.
Clients who have bank accounts are encouraged to contact their case workers about signing up for direct deposit.
All applications for Ontario Works or Emergency Assistance will be done online at or over the phone, when possible, to minimize face-to-face interaction and allow for physical distancing. Applications for other services such as Child Care fee subsidy and Housing Access Peterborough will also be completed over the phone.
Emergency shelter services will continue to operate as normal, with COVID-19 safety measures in place. Individuals can call 705-926-0096 for emergency shelter services on evenings and weekends.
Sport field permitting
Sport leagues and teams training for up to 10 people including all participants involved in the training are scheduled to begin as part of Step 1. To schedule training or questions regarding permitting for training can be directed to Recreation Division at 705-742-7777 ext. 1829.
The Province has scheduled outdoor sport leagues to be allowed to resume during Step two of Ontario’s Roadmap to Reopening. The City is not issuing permits for league or team sport play on sport fields, ball diamonds, rectangular fields, and outdoor sport courts at this time.
Information and requests for sports permits for future dates can be reviewed by contacting the Recreation Division at 705-742-7777 ext. 1829.
Outdoor sport courts and fields remain open for non-organized play respecting the Ontario regulations to a maximum of 10 people outdoors.
Transit
Peterborough Transit continues to operate as currently scheduled. Face covering is mandatory and physical distancing is required. Visit www.peterborough.ca/transit for service details.
Customer service at the terminal will remain open with only one customer permitted into the facility at a time. A face covering must be worn at all times.
To allow for a single direction of traffic flow onboard the bus, customers are asked to enter through the front door and exit by the back door. Mobility customers will continue to access the front door ramp. When finding a place on the bus, customers are asked to keep an eye out for areas with extra space and respect fellow riders’ personal areas when moving about the bus.
Waste Management
Garbage and recycling collection continues as normally scheduled. To protect waste management workers, please ensure that all personal items and personal protective equipment are properly bagged in the garbage.
The Peterborough City/County Landfill remains open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required. Only electronic payment is accepted (no cash).
The Recycling Depot and Household Hazardous Waste Depot on Pido Road will remain open, with COVID-19 safety precautions in place. Face coverings and physical distancing is required. More information is online at www.peterborough.ca/waste.
Making payments to the City
Residents are encouraged to make use of the numerous methods available when doing financial interactions with the City and avoid using cash.
Property taxes can be paid like any other bill through online or telephone banking using the 15-digit roll number as the account number. Cheques can be mailed to the Tax Office, City Hall, 500 George St. N., Peterborough, ON., K9H 3R9, or placed in the secure drop box located by the steps at the front doors of City Hall. The City offers preauthorized payment plans by completing an online form that’s available at www.peterborough.ca
The City does not directly accept credit cards as a payment method for property taxes; however, people can use online bill payment services such as PaySimply, Plastiq or Paytm to pay property taxes online using a credit card. The listed payment services are not affiliates or partners of the City; they may apply service charges and there may be restrictions on the type of credit cards accepted.
For parking tickets, payments can be made online through www.peterborough.ca, over the phone at 705-742-7777 ext. 1865 or by cheque submitted through mail or using the drop box outside City Hall.
Engage with us on social media on Twitter, Instagram and Facebook. Write to us at tips@ptbocanada.com. Sign up for PTBOBuzz newsletter here.
List of City Services' Availability During Victoria Day Weekend
/The City of Peterborough has released a list of city services that will operate, close or have modified hours in observance of Victoria Day this Monday.
Garbage and recycling pickup will remain unchanged for Victoria Day on Monday. Photo by David Tuan Bui
City Hall
City Hall offices, including Building Services, the Clerk’s Office and the Tax Office, will be closed. Online services are available at peterborough.ca.
Arenas Division
The Arenas division office will be closed.
The COVID-19 Vaccination Clinic will operate in the Evinrude Multipurpose Room for scheduled appointments only.
Transit
Peterborough Transit will operate on a Sunday/Holiday service schedule on Monday, May 24. There are no changes to weekend service. Please visit the website www.peterborough.ca/transit or call 705-745-0525 for detailed schedules.
Garbage and recycling collection and facilities
There are no changes to curbside garbage and recycling collection.
The City-County Landfill at 1260 Bensfort Rd. will be closed on Monday, May 24. It will be open on Saturday, May 22 from 8:00 a.m. to 3:45 p.m., and closed Sunday, May 23.
The Recycling Depot at 390 Pido Rd. remains open.
Sport and Wellness Centre
The Peterborough Sport and Wellness Centre offices will be closed on Monday, May 24. The Centre remains closed during the province-wide shutdown. Find out more by visiting the PSWC website: www.peterborough.ca/pswc.
Provincial Offences Act office
The Provincial Offences Act office at 99 Simcoe St. will be closed.
Social Services office
The Social Services office at 178 Charlotte St. will be closed. Emergency shelter services remain open: call 705-926-0096 after hours, during weekends and on holidays.
Child care centres
City-operated child care centres will be closed.
Public Works
Public Works can be reached at 705-745-1386. This line is answered 24 hours a day, 7 days a week.
Parks, trails and outdoor recreation amenities
City parks and trails are open for walk through and playgrounds remain open.
Outdoor exercise is permitted under the provincial stay-at-home order while respecting public health measures. Outdoor gatherings are prohibited except with people from your same household – or if you live alone, with one other household.
When using parks, trails, and playgrounds:
Stay at least two metres apart from anyone who is not from your household
Wear a mask if physical distancing may be challenging
Avoid high-touch surfaces
Wash your hands frequently with soap and water or use hand sanitizer with at least 60% alcohol
Stay home if you’re sick
The provincial regulations close other outdoor recreational amenities, including:
All outdoor sports facilities and multi-use fields, including:
Baseball diamonds
Soccer fields
Frisbee golf locations
Tennis, platform tennis, table tennis, and pickleball courts
Basketball courts
BMX parks
Skate parks
All portions of parks and recreational areas containing outdoor fitness equipment.
All outdoor picnic sites and picnic tables in park and recreation areas
Public washrooms
Public washrooms that are opened seasonally in City parks, such as Beavermead Park and Millennium Park, will open on May 21 with enhanced cleaning procedures during the COVID-19 emergency.
The washrooms will be open from about 9:00 a.m. to 5:00 p.m. each day – exact opening and closing times may vary depending on availability of staff.
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List of City Services' Availability During Easter Weekend
/The City of Peterborough has released a list of city services that will operate, close or have modified hours in observance of Easter weekend from Apr. 2 to 5.
Garbage and recycling pickup will only affect residents who have theirs on Fridays which will be moved to Monday. Photo by David Tuan Bui
