Peterborough Regional Health Centre Emergency Department Launches Online Wait-Time Clock

Peterborough Regional Health Centre (PRHC) has launched an online Emergency Department (ED) wait-time clock that provides real-time estimates of how long it may take to be seen by a physician.

File photo.

“Patients and families are already experiencing stress and uncertainty when they come to the ED,” said Dr. Nicole De Francesco, PRHC chief of emergency medicine. “By sharing wait time information in real time, we’re making a difficult moment a bit easier for people, improving their hospital experience by providing more and better communication to help them understand what they can expect.”

PRHC’s ED sees more than 75,000 visits annually, meaning a new patient arrives every seven minutes according to a press release. Pressures on the Emergency Department have continued to grow over the last decade, with rising demand for emergency services outpacing capacity said De Francesco.

“Our team in the Emergency Department has worked hard over the last few years on initiatives to reduce wait times, hospital admissions, and patient length-of-stay,” she said. “With the support of leaders and staff across the hospital, these efforts have already achieved incredible successes – which have largely been absorbed by the system pressures we are seeing in terms of patient volumes, complexity and acuity.”

The clock contains up-to-date information on how long it may take to be seen by a physician for an initial assessment.

“While the work has had excellent results, the improvements the team has made are helping us to manage the growth we’ve been seeing – but not to get ahead of the curve,” added Dr. De Francesco. “Our work in these priority areas will continue as we invest in new initiatives to improve the care we provide.”

PRHC reminds patients in the emergency department are always seen based on the urgency of their condition and not their time of arrival. Patients with more serious conditions will always be treated first. Wait times can change quickly and unexpectedly due to new or more urgent emergencies.

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