Peterborough Regional Health Centre Emergency Department Launches Online Wait-Time Clock

Peterborough Regional Health Centre (PRHC) has launched an online Emergency Department (ED) wait-time clock that provides real-time estimates of how long it may take to be seen by a physician.

File photo.

“Patients and families are already experiencing stress and uncertainty when they come to the ED,” said Dr. Nicole De Francesco, PRHC chief of emergency medicine. “By sharing wait time information in real time, we’re making a difficult moment a bit easier for people, improving their hospital experience by providing more and better communication to help them understand what they can expect.”

PRHC’s ED sees more than 75,000 visits annually, meaning a new patient arrives every seven minutes according to a press release. Pressures on the Emergency Department have continued to grow over the last decade, with rising demand for emergency services outpacing capacity said De Francesco.

“Our team in the Emergency Department has worked hard over the last few years on initiatives to reduce wait times, hospital admissions, and patient length-of-stay,” she said. “With the support of leaders and staff across the hospital, these efforts have already achieved incredible successes – which have largely been absorbed by the system pressures we are seeing in terms of patient volumes, complexity and acuity.”

The clock contains up-to-date information on how long it may take to be seen by a physician for an initial assessment.

“While the work has had excellent results, the improvements the team has made are helping us to manage the growth we’ve been seeing – but not to get ahead of the curve,” added Dr. De Francesco. “Our work in these priority areas will continue as we invest in new initiatives to improve the care we provide.”

PRHC reminds patients in the emergency department are always seen based on the urgency of their condition and not their time of arrival. Patients with more serious conditions will always be treated first. Wait times can change quickly and unexpectedly due to new or more urgent emergencies.

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Kawartha Home & Health Care Services Finds New Home At Pido Road

Kawartha Home & Health Care Services (KHHCS) has a new home, having relocated to 347 Pido Rd. Unit 17 and held an open house and ribbon-cutting ceremony on Thursday afternoon.

(from left to right) Lisa Smith-Maxam, Home & Health Care Services HR and operations manager; Patti Clancy, CEO and founder and Liam O’Connor of the Peterborough and the Kawartha Chamber of Commerce cutting the ribbon at the organization’s open house. Photo by David Tuan Bui.

Formerly located at 320 Water St, Unit 72, the home health care service moved to the new location on Oct. 1.

KHHCS HR and operations manager Lisa Smith-Maxam says that employee training is something the organization can do with its new location.

“We couldn't train our own employees to be better to help those that really need it,” she explained. “Now we have a training area that's upstairs.”

@ptbo_canada Kawartha Home & Health Care Services has a new home at 347 Pido Rd. Unit 17! #ptbocanada #journalism #news #fyp #healthcare ♬ shine on - choppy.wav

The new space adds an extra floor and increased office space, an area that the staff are excited to work with, says Smith-Maxam.

“The other place was too small; we outgrew it,” she said. “Now we're here, we're growing, we're expanding and we're going to keep on growing.”

KHHCS has been a professional home healthcare service available 24/7 since 2015. Their services extend to Peterborough and the Kawarthas.

“Whether it's personal care, whether it's your home care or maybe it's something where you want somebody to drive you around for a couple of hours, we're here to help,” concluded Smith-Maxam.

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Lakelands Public Health's Seasonal Water Sample Courier Service Paused For the Winter Starting Nov. 27

The Township of North Kawartha and the Municipality of Trent Lakes are pausing their seasonal well water test sample drop-off program locations for the winter, with Nov. 27 the last day to drop off test samples.

Photo courtesy of Lakelands Public Health.

During the winter months, residents who regularly use the seasonal drop-off sites can drop off their well water test samples at the following nearest location(s):

• Lakelands Public Health, 185 King St., Peterborough
    – 8:30 a.m. to 4:30 p.m., Monday to Thursday
    – 8:30 a.m. to 12 noon, Friday

• Public Health Ontario Laboratory, 99 Hospital Dr., Peterborough
    – 8:30 a.m. to 4:30 p.m., Monday to Friday

• Havelock-Belmont-Methuen Township Office, 1 Ottawa St., Havelock
    – 8:30 a.m. to 4:30 p.m., Monday to Thursday

Lakelands Public Health recommends regular testing of your drinking water. Water samples are checked for two types of bacteria: total coliforms and E. coli.

If E. coli is found, it means the water may be contaminated with fecal material that can cause serious stomach and intestinal illnesses. While anyone can get sick from contaminated water, young children, seniors and people with weakened immune systems are more vulnerable.

“Well water should be tested year-round, especially after a thaw or heavy rain,” said Chris Eaton, Public Health Inspector, with Lakelands Public Health. “Testing your water is the best way to ensure it is free from pathogens and that your treatment system is effective.”

Seasonal service at both locations will resume in early April 2026.

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Coming Full Circle Program Launched In Haliburton County For Networking In Substance Abuse and Metal Health Challenges

Point in Time and the Canadian Mental Health Association Haliburton, Kawartha, Pine Ridge (CMHA HKPR) have officially launched its Coming Full Circle Program in Haliburton County with a ribbon-cutting ceremony, announced on Tuesday.

Photo courtesy of CMHA HKPR.

Funded by Canada’s Substance Use and Addictions Program (SUAP), the program is a transformative two-year initiative designed to build a network of peer support workers who bring lived and living experience of substance use and mental health challenges according to a press release. These individuals are trained, mentored, and supported to contribute meaningfully to improvements in the health and social systems across Haliburton County.

The program is rooted in the belief that lived experience is a powerful asset. Peer support workers offer a unique and invaluable perspective, fostering trust, empathy, and connection in ways that traditional services often cannot.

“This program represents a different approach to care, one rooted in connection and lived experience.” said David Barkley, program supervisor. “Peer support means working with someone who truly understands the barriers and challenges because they’ve been through them too. That authenticity helps build trust and makes it easier to navigate the tough realities that can come with living in smaller, rural communities. People deserve support from a place where they feel welcomed, not judged.”

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Fleming College Awarded Over $357,000 to Launch Research On Resilience In Nursing

Fleming College has been awarded $357,033 to fund a three-year applied research project aimed at improving nurse well-being at Peterborough Regional Health Centre (PRHC) through structured resilience training, announced last Friday.

Photo by David Tuan Bui.

The money was awarded by the Canadian Institutes of Health Research (CIHR), in collaboration with the Natural Sciences and Engineering Research Council of Canada (NSERC) and the Social Sciences and Humanities Research Council (SSHRC). The funding is provided through the College and Community Social Innovation Fund (CCSIF), one of the main grant types under the tri-agency College and Community Innovation (CCI) program.

The project is led by Fleming College faculty members Jill Henderson, MN, RN; Wendy Morgan, MA-Ed, MA-CP; and Melissa Sherrer, MN, RN, from Fleming’s School of Health and Community Services. They are joined by Dr. Michael Ungar, Professor and Canada Research Chair in Child, Family and Community Resilience at Dalhousie University.

“The nursing workforce in Canada faces severe challenges with devastating rates of burnout and projected shortages,” said Dr. Theresa Knott, Acting Co-President, Fleming College. “A recent poll from the Canadian Federation of Nurses Unions reports 40 per cent of nurses intend to leave the profession within the next year. This funding will help address these workforce pressures and strengthen the future of health care in Ontario and across the country.”

The CCSIF-funded project builds on a successful pilot study led by Henderson and Morgan, previously funded by NSERC. In that study, the duo delivered resilience training to fourth-semester students in Fleming’s Practical Nursing program. Their research demonstrated clear benefits: participants reported improvements in overall mental health, increased self-awareness, better emotional regulation, and greater confidence in managing stress. Many also valued the group-based support.

With this new funding, the research team will adapt and expand their resilience training model to support nurses at PRHC and study the impact of the training over time. The goal is to help nurses’ psychological well-being, reduce burnout and strengthen job satisfaction. The study offers a scalable training model to shape best practices in nurse support at the provincial and national levels said Dr. Knott.

“Fleming College is proud to support the well-being of nurses already in the field through this important new resilience training,” she said. “While we remain committed to preparing career-ready nurses through our academic programs, this applied research project allows us to make a direct, meaningful impact on those currently serving in our healthcare system. It’s a response to real needs in our community.”

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Trent University Receives $1 Million Grant to Advance Trauma-Informed Care in Long-Term Care

Through a $1-million research project grant, Trent University will introduce trauma-informed care practices into long-term care homes.

Photo courtesy of Trent University.

The practice is led by Dr. Kimberly Ritchie, an assistant professor in the Trent/Fleming School of Nursing (whose research focuses on trauma and dementia.

“We know from research by Dr. Ritchie that the need for trauma-informed approaches is pressing, with nearly two-thirds of Canadian adults reporting at least one potentially traumatic event in their lives,” says Dr. Holger Hintelmann, Trent vice-president of research and innovation. “This is valuable funding for a critical project that could inform innovations in care for our aging populations.”

Ritchie will lead a four-year project with colleagues from McMaster University to co-design, implement and evaluate a trauma-informed care framework. According to Trent, this work is part of the Canadian Consortium on Neurodegeneration in Aging and is supported by the Canadian Institutes of Health Research, in particular its Strategy for Patient-Oriented Research initiative, as well as the Azrieli Foundation, Canadian Centre for Caregiving Excellence, Brain Canada Foundation and SPOR.

Trauma-informed care emphasizes understanding the lasting impact of trauma, creating safe and inclusive environments, and equipping staff with tools to recognize triggers, de-escalate distress and build trust with residents says Ritchie.

“Research shows a two-way relationship between PTSD and dementia, making transitions into institutional settings especially difficult,” she said. “For many residents, long-term care environments can unintentionally trigger trauma memories, leading to distress and behavioural symptoms. Embedding a trauma-informed approach means safer, more inclusive and supportive environments for both residents and staff.”

The project will also focus on supporting care staff, who often face high levels of stress and burnout. The framework will be piloted in one home, refined and then tested in a national trial across four long-term care homes.

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Photos: AON Inc.'s Long-Term Care Home Station Place's Celebrates Grand Opening In Havelock

AON Inc.’s Station Place long-term care home is officially operating, as they hosted their grand opening in Havelock on Friday afternoon.

Dignitaries and AON Inc. staff cut the ribbon to mark the grand opening of Station Place Long-Term Care Home in Havelock. All Photos by David Tuan Bui.

Bonnie Clark, Peterborough County Warden; Dave Smith, Peterborough-Kawartha MPP and Jim Martin, Havelock Mayor were part of several dignitaries that came out to speak and celebrate the event.

A ribbon-cutting ceremony was performed to mark the occasion. Tours of the facility were given to the public following the event.

@ptbo_canada AON Inc’s Station Place long-term care home in Havelock had its official grand opening. The home has a capacity of 128 beds in its 86,355 sq ft building. #ptbocanada #journalism #news #fyp #havelock ♬ Party - DJ EV

The building had its groundbreaking Aug. 9, 2023. The project was to be completed by September this year but it was completed within its budget and ahead of schedule in the summer.

It features dining, activity areas, lounges and access to outdoor spaces, accommodating 128 beds.

The long-term care home was part of the provincial government’s $6.4 billion commitment to build more than 30,000 new beds by 2028, along with 28,000 upgraded long-term care beds across the province.

The site is approximately 86,355 sq ft. and is located at 628 Old Norwood Rd. in Havelock. AON won the bid to build the long-term care home on Feb 17, 2022.

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Trent and PCHC Partner For New Community Health Outreach Vehicle to Increase Access to Primary Care

A new donor-funded Community Health Outreach vehicle, coordinated between Trent University and the Peterborough Community Health Centre (PCHC), has been unveiled to the public to deliver primary care services to rural and Indigenous communities in Peterborough County, as announced on Wednesday afternoon.

Following a successful first-year pilot, Trent and PCHC aim to increase funding for the initiative, expanding the range of services, increasing the number of communities reached, and involving students from additional disciplines such as social work. Photo courtesy of Trent University.

The vehicle also provides experiential learning opportunities for Trent/Fleming School of Nursing students according to Dr. Hugo Lehmann, dean of the Trent/Fleming School of Nursing.

“The Trent/Fleming School of Nursing is dedicated to educating nurses who can adapt to changing environments and deliver care where it is needed. The Community Health Outreach vehicle embodies that vision,” he said. “By partnering with PCHC and through the generosity of our donors to Trent’s Momentous Campaign, we are advancing access to healthcare for Indigenous, rural, and underserved populations while ensuring our students gain the experience to become leaders in equitable healthcare.” 

Operating two days per week, the vehicle will serve Havelock, Ennismore and Hiawatha First Nation as a first-year pilot. It is staffed by a nurse practitioner and eight second-year Trent/Fleming Nursing students per academic term. The vehicle will provide drop-in services for acute and chronic conditions and offer well-child visits, harm reduction supplies, safer sex supplies and education. 

The project launches at a critical time, as Ontario faces an ongoing shortage of family doctors and primary care providers, an issue felt acutely in rural regions according to Ashley Safar, PCHC executive director.

“The demand for health care in Peterborough is greater than ever. Our mission is to meet people where they are, addressing not just medical needs but the broader social factors that impact health. The Community Health Outreach vehicle is exactly the kind of low-barrier, community-based care our centre is committed to providing,” she said. “We’re able to expand access to primary care and ensure more people receive the timely, equitable care they deserve.” 

“Students gain so much by serving directly in communities and by being immersed in the realities of frontline health care,” explained Erinne Stevens, Trent/Fleming School of Nursing nurse practitioner. “The Community Health Outreach vehicle will allow students to build clinical expertise while also learning what it means to provide care that is accessible, responsive, and rooted in community.”

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Health Care For All As Peterborough Community Health Centre Has Its Grand Opening In Peterborough Square

The Peterborough Community Health Centre (PCHC) has opened its doors with a community-wide grand opening celebration in Peterborough Square on Tuesday afternoon.

Photo by David Tuan Bui.

The ceremony featured a ribbon-cutting, an opening ceremony and hand drumming. Visitors got to tour the newly renovated space, meet staff and learn about upcoming services and programs.

“We are so excited to open our doors and welcome the community in,” says Ashley Safar, Executive Director of the Peterborough CHC. “This space reflects our vision—a place where everyone feels safe, respected, and supported on their wellness journey. We’re creating something truly special: a community health centre that weaves together Indigenous knowledge and Western medicine to support holistic wellbeing for all.”

@ptbo_canada The Peterborough Community Health Centre has opened its doors with a community-wide grand opening celebration in Peterborough Square. #ptbocanada #journalism #news #fyp #health ♬ original sound - PTBOCanada

The PCHC offers a wide range of services including primary care, traditional healing, community programming and advocacy supports. Safar says services are designed to meet people where they are—especially those who face barriers to care.

“Health care should be a doorway, not a barrier,” she said. “This centre was created with reconciliation at its heart. By blending Traditional healing with Western healthcare, we aim to improve not just individual health—but the health of our entire community.”

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Peterborough Dragon Boat Festival Raises Record-Breaking Amount of Over $400,000 For PRHC Foundation

The Peterborough Dragon Boat Festival organizing committee and the Survivors Abreast Dragon Boat Team have raised a record-breaking $400,104.01 for the Peterborough Regional Health Centre Foundation (PRHC) in support of cancer care on Monday morning.

The 24th Peterborough’s Dragon Boat Festival took place on Little Lakeon June 14 with 73 teams and over 1400 paddlers in attendance. The Festival’s cumulative total is over $4.9 million for breast and other cancer screening, diagnosis and treatment for the PRHC Foundation.  Photo by David Tuan Bui.

This is the second-straight year that a new record for funds raised has been set. The festival has successfully raised more money than in the past year in at least three consecutive campaigns. In 2024, $312,025.18 was raised, $1290,025.18 in 2023 and $202,268.41 in 2022.

“I am in awe of the community’s enthusiasm, generosity and desire to make such a big difference for our hospital, our community and the people we love,” said Michelle Thornton, Festival Chair.  “Over 3,725 donations were made by individuals this year, ranging from $5 to $5,000 and every single one of them helped us smash our goal.”

Lesley Heighway, PRHC Foundation President & CEO, said she could not be more grateful for this year’s Peterborough Dragon Boat Festival success and its record-breaking efforts this year.

“Peterborough’s Dragon Boat Festival continues to break records and show what’s possible when a community comes together for a cause that touches us all,” she said. “The money raised through this incredible event will help bring cutting-edge technology like digital pathology to PRHC for the first time.”

@ptbo_canada The Peterborough Dragon Boat Festival organizing committee and the Survivors Abreast Dragon Boat Team have raised a record-breaking $400,104.01 for the Peterborough Regional Health Centre Foundation in support of cancer care. #ptbocanada #journalism #news #fyp #dragonboatfestival ♬ LEVEL UP - Bazanji

In August, the PRHC Foundation announced that it had extended its fundraising goal of $60 million to $70 million. Since that announcement, over $55 million has been raised towards the campaign.

“With cancer diagnoses on the rise, this state-of-the-art advancement will mean PRHC’s care teams can provide faster, more accurate diagnoses and begin treatment sooner,” explained Heighway. “This outstanding fundraiser is possible because of the passion, dedication and generosity of everyone involved, from the paddlers to the donors, sponsors, volunteers, the Survivors Abreast dragon boat team and Festival organizers.”

“Some of you are here for your first time, witnessing the results of our collective efforts. I hope you realize just how much of an impact your contribution, big or small has made,” said Thorton. “Because of you and our combined efforts, someone’s cancer will be caught early and receive the best possible outcome.  Because of you someone won’t have to travel for their treatments and they won’t incur those additional expenses.  Because of you, someone will be able to stay close to their friends and family, during one of their most challenging times. You make a real difference, whether you know it or not and the value of that is immeasurable.”

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