Milroy Drive Bulk Water Fill Station Services Restored After Repairs and Maintenance
/The Bulk Water Fill Station at 280 Milroy Dr. has been restored after maintenance and repairs.
Photo courtesy of the City of Peterborough.
Peterborough Blogs
Peterborough Public Library Appoints New CEO/Director
/The Peterborough Public Library Board and the City of Peterborough have appointed Melissa Redden as the new CEO/Director of the Peterborough Public Library, effective Nov. 24.
File Photo.
Redden currently serves as Manager of Public Service with the Ajax Public Library. She is part of the senior leadership team supporting the Chief Librarian and Executive Officer with strategic initiatives, operating and capital budgets and Town priorities. In this role, she oversees customer service, programming, community outreach, safety and operations.
“We’re delighted to welcome Melissa to the Peterborough Public Library,” said Laurianne Gruzas of the Peterborough Public Library Board. “Her depth of experience and commitment to community-focused service make her an excellent choice to lead the library into its next chapter.”
“I am honoured to be joining the Peterborough Public Library as the new CEO/Director,” said Redden. “Libraries are vital community spaces that inspire discovery, connection, and lifelong learning. I look forward to working with our team and partners to continue building a vibrant and inclusive library for everyone.”
Before joining the Ajax Public Library, Redden held several leadership positions with the Clarington Public Library, Museums and Archives, including Deputy Director, Public Service Manager and Collections Coordinator.
Redden holds a Master of Information, Library and Information Science, from the University of Toronto, a Bachelor of Education from Queen’s University and a Bachelor of Arts (Honours) from Brock University.
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Milroy Drive Bulk Water Fill Station Temporarily Unable to Accept Credit Cards Due to Maintenance
/The Bulk Water Fill Station at 280 Milroy Dr. is temporarily unable to process credit card payments due to ongoing maintenance and repairs.
Photo courtesy of the City of Peterborough.
Customers using prepaid PIN codes are unaffected and may continue to use the service.
The City will issue an update when the credit card payment system at the Bulk Water Fill Station is restored.
The station typically accepts only prepaid PIN codes and credit card payments; debit cards and cash are not supported.
Customers can create a PIN code by setting up an account and completing the Bulk Water Fill Station Prepayment Form; a minimum prepayment is required. Once the account is established, Water Services staff will contact the customer by phone to provide the PIN access code and equipment number.
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List of City Services For Remembrance Day 2025
/In observance of Remembrance Day on, many City services and facilities will be operating under holiday hours or will be closed on Tuesday.
Photo by David Tuan Bui.
The Royal Canadian Legion Branch 52 Peterborough will host the Remembrance Day Parade and Service at the Citizens' War Memorial in Confederation Square, starting at 10 a.m.
Peterborough Regional Airport will be open regular hours from 7 a.m. to 6 p.m.
The Art Gallery of Peterborough will be closed on Tuesday.
City Hall offices, including Service Peterborough, Building Services, the Clerk’s Office and Provincial Offences Office will be closed on Tuesday. Online services are available at peterborough.ca. Fine payments can be made online at peterborough.ca/POA.
Parking in City-operated parking garages, surface lots and on-street parking spaces is free on holidays. The Parking Services office, located in the King Street Parking Garage will be closed on Tuesday.
The Peterborough Museum and Archives exhibitions and gift shop will be open from noon to 5 p.m. on Tuesday.
The Peterborough Public Library and the Miskin Law Community Complex branch, 271 Lansdowne St. W., will be closed on Tuesday.
Public Works can be reached at 705-745-1386. This line is answered 24 hours a day, seven days a week.
The Peterborough Sport and Wellness Centre and the Miskin Law Community Complex will be open from 6 a.m. to 11 p.m. on Tuesday, with all programs running as scheduled. A moment of silence is observed in the facilities at 11 a.m.
The Kinsmen Civic Centre and Healthy Planet Arena are open for rentals that have previously been booked.
Grant Thornton Box Office will open from 2 p.m. to 9 p.m. The Peterborough Petes play at 7:05 p.m. Peterborough Memorial Centre doors will open at 6 p.m. for the game.
The Facility Booking office and McDonnel Street Community Centre will be closed on Tuesday.
The Riverview Park and Zoo is open from 8:30 a.m. to dusk. Otter Enrichment takes place daily at 1:30 p.m. The Miniature Train is closed for the season.
Social Services office at 178 Charlotte St. will be closed on Tuesday.
Emergency shelter services remain open. To access emergency shelter services outside regular business hours or on holidays, please call the After-Hours Service at 705-926-0096.
City-operated child care centres Pearson Day Care and Peterborough Day Care will be closed on Tuesday.
Before and After School programs in schools will be open and operating normal hours on Tuesday.
Peterborough Transit will operate on a regular service schedule on Tuesday. Temporary detours may be in place on some routes during the rolling road closures between 9:30 a.m. to 11:30 a.m. while the Remembrance Day parade is underway.
Curbside collection moves to Monday for zones 1 and 2.
The City/County Landfill at 1260 Bensfort Rd. will be open.
The Hazardous and Electronic Waste Depot at 400 Pido Rd. will be closed. The Hazardous and Electronic Waste Depot’s normal operating hours are Wednesday to Saturday, 8 a.m. to 4 p.m.
Water Services will be closed for in-person service on Tuesday, November 11. Customer service will be available by phone from 8:30 a.m. to 4:30 p.m. at 705-742-7777 ext. 2650.
For after-hours emergencies, including water main breaks, leaking hydrants, low water pressure, emergency water shut-offs, water quality concerns, or rental water heater issues, call 705-748-9300.
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City of Peterborough Says It Is Prepared For Winter Weather
/The City of Peterborough says it is ready for winter weather, with snow-clearing crews on standby 24 hours a day, seven days a week to keep roads, sidewalks and trails safe and accessible throughout the season.
File Photo.
Snow is in the forecast for Sunday, and crews are monitoring radar to respond and maintain safe, accessible roads, sidewalks and trails throughout the community.
“City crews are dedicated to keeping Peterborough moving safely through all winter weather conditions. Working around the clock, they respond swiftly to changing conditions, ensuring that residents and visitors can travel safely throughout the city,” said Councillor Keith Riel.
The City’s snow-clearing operations maintain:
Roads: 978 kilometres are cleared using 16 plow routes. These routes can be augmented with two graders, seven loaders, backhoes and four sanding units.
Sidewalks: 450 kilometres are cleared over nine plow routes.
Trails and bus stops: 40 km of trails and 650 bus stops are maintained.
Parking lots: Winter service is provided for 28 municipal surface parking lots.
Snow clearing operations follow a priority route system. Roads with the highest traffic volumes, on transit routes or near the hospital are cleared first. Once these main routes are safe and clear, crews move to residential and local streets.
The time required to complete snow clearing depends on the storm's severity and duration. Prolonged or heavy snowfall may increase the time needed to clear residential streets.
The City follows the provincial guidelines set under the Municipal Act, 2001, O. Reg. 239/02: Minimum Maintenance Standards for Municipal Highways. The regulations categorize and prioritize roads based on traffic volume and speed limits – the greater the traffic volume and the higher the speed limit, the higher the priority for snow and ice clearing. The guidelines also include standards for the winter maintenance of bike lanes along roads and sidewalks.
As snow accumulates, City crews regularly remove snowbanks in the downtown area. To keep the area clear for this work, ‘No Parking’ signs are posted in advance of snowbank removal.
Parking rules change during the snowy season to support snow-clearing work. Keeping streets clear overnight enables more efficient snow clearing on City streets.
During a snowstorm, when snow-clearing operations are underway, no parking is permitted on any city street. The fine is $80 for this violation and vehicles may be towed. Snow-clearing operations typically take place between midnight and 8 a.m.
Free overnight parking is permitted at all municipal parking lots, including the King Street Parkade, 202 King St. and the Simcoe Parking Garage, 190 Simcoe St. Customers parking overnight at either garage can obtain a gate arm ticket upon entry, which can be used for a free transit trip home.
From Dec. 1 to April 1, parking is prohibited on all city streets from 2 a.m. to 6 a.m. The fine for a violation is $35.
Municipalities can declare a Significant Weather Event when weather conditions pose a significant danger to road users. During such a declaration, the municipality’s roads are deemed to be in a state of repair with respect to snow accumulation, allowing for extended or altered snow‑clearing timelines.
During a significant weather event, residents are advised to use caution, as standard winter maintenance service levels for roads may not be maintained. Motorists are encouraged to stay home and travel only if necessary.
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Ticketmaster Becomes New Ticketing Software Partner For the City of Peterborough
/The City of Peterborough has made Ticketmaster the new official ticketing software provider for its sports and entertainment venues, announced on Thursday.
File Photo.
Through Ticketmaster’s platform, fans will benefit from enhanced digital ticketing options, a user-friendly purchasing experience and greater convenience when accessing their favourite events according to Councillor Alex Bierk.
“By introducing a modern, reliable, and user-friendly ticketing system, we’re making it easier than ever for residents and visitors to enjoy the incredible sports, concerts and community events that take place in Peterborough,” he said. “This is an important step forward in supporting our city’s recreational and cultural goals while ensuring our venues continue to meet the needs of today’s audiences.”
Key features include:
Mobile Ticketing: Easy access to tickets on smartphones for faster entry and reduced paper use.
Secure Ticket Transfers: Safe and simple options to transfer tickets to friends and family.
Streamlined Experience: A consistent platform for all ticketed events, making purchasing and attending more convenient.
The City will begin a gradual transition to Ticketmaster as its new ticketing platform.
The upcoming Sarah McLachlan concert and the Peterborough Petes’ 2025/2026 regular season games are unaffected by the change.
Events scheduled after Nov. 9 will be transferred over to the Ticketmaster platform. Those who have purchased tickets for events after November 9 will receive an email with updates on the changes.
The Peterborough Petes and the Peterborough Lakers will officially launch their 2026/2027 seasons on Ticketmaster.
“Ticketmaster will provide Peterborough Petes fans the ticketing platform used at major arenas around the world,” said Michael Oke, Petes general manager and vice president of operations. “This easy-to-use app will allow our Season Ticket Members easy access to their tickets, make it easier to transfer their tickets to friends and family and the ability to donate tickets to charities.”
“The Lakers board is very pleased that the city has gone this route,” Len Powers of the Peterborough Lakers. “We feel this will be more streamlined for our fans going forward, when they are purchasing season tickets and game day tickets.”
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List of City Services For 2025 Thanksgiving Day
/Many City of Peterborough services and facilities will operate on holiday hours or will be closed on Thanksgiving Day, Monday.
Wild turkeys have their feathers shimmer from the sun. Photo by Dave Ellis.
Airport
Peterborough Regional Airport will be open regular hours, from 7 a.m. to 6 p.m. Visit peterborough.ca/airport for more information.
Art Gallery of Peterborough
Art Gallery of Peterborough, 250 Crescent St., will be closed on Monday. For information about gallery exhibitions and programs visit agp.on.ca.
City Hall
City Hall offices, including Service Peterborough, Building Services, the Clerk’s Office and Provincial Offences Office will be closed on Monday. Online services are available at peterborough.ca. Fine payments can be made online at peterborough.ca/POA.
Marina
Customer service at Peterborough Marina will be open from 8 a.m. to 5:30 p.m.
Parking Services
Parking in City-operated parking garages, surface lots and on-street parking spaces is free on holidays. The Parking Services office, located in the King Street Parking Garage, 202 King St., will be closed on Monday. Visit peterborough.ca/parking for more information, including locations.
Peterborough Museum and Archives
The Peterborough Museum and Archives at 300 Hunter St. E. will be open with extended hours over the Thanksgiving weekend, Oct. 11 to 13, 2025, from 10 a.m. to 5 p.m. A major new exhibit, Carnivorous Dinosaurs, opens Saturday, Oct. 11.
Peterborough Public Library
The Peterborough Public Library, 345 Aylmer St. N., and the Miskin Law Community Complex branch, 271 Lansdowne St. W., will be closed on Monday. Information and digital resources are available online at ptbolibrary.ca.
Public Works
Public Works can be reached at 705-745-1386. This line is answered 24 hours a day, seven days a week.
Recreation facilities and arenas
The Peterborough Sport and Wellness Centre at 775 Brealey Dr. and the Miskin Law Community Complex at 271 Lansdowne St. W. will be open from 6 a.m. to 2 p.m. on Monday.
The Kinsmen Civic Centre, Healthy Planet Arena, McDonnel Street Community Centre, Peterborough Memorial Centre, the Box Office and the Recreation Facility Booking office will be closed on Monday. Ticket sales are available online at memorialcentre.ca.
Riverview Park and Zoo
The Riverview Park and Zoo is open from 8:30 a.m. to dusk. Guest Services is open from 10 a.m. to 3 p.m., Oct. 11 to 13. Otter Enrichment takes place daily at 1:30 p.m.
The splash pad is closed for the season.
The Hatch Coffee Shop will be open from 9 a.m. to 2 p.m., Monday.
The Miniature Train is closed for the season.
Social Services
Social Services office at 178 Charlotte St. will be closed on Monday.
City-operated child care centres will be closed.
Emergency shelter services remain open: to access emergency shelter services outside of regular business hours or on holidays, call the after-hours service at 705-926-0096.
Transit
Peterborough Transit will operate on a Sunday/Holiday service schedule on Monday. The Customer Service desk will be open from 9 a.m. to 12 p.m. and 12:30 p.m. to 4 p.m. Visit peterborough.ca/transit for details or call Transit Customer Service at 705-745-0525.
Waste collection and facilities
There are no changes to the curbside waste collection schedule.
The City/County Landfill at 1260 Bensfort Rd. will be closed.
The Hazardous and Electronic Waste Depot at 400 Pido Rd. will be closed. The Hazardous and Electronic Waste Depot’s normal operating hours are Wednesday to Saturday, 8 a.m. to 4 p.m.
Water Services
Water Services Customer Service will be closed on Monday. For after-hours emergencies including water main breaks, leaking hydrants, low water pressure, emergency water shut-offs, water quality concerns, or rental water heater issues, call 705-748-9300. For more information visit peterborough.ca/waterservices.
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City of Peterborough Adds New Online Customer Service Portal For Water Services
/The City of Peterborough has announced the launch of a new online customer service portal for Water Services, scheduled for early November.
Photo courtesy of the City of Peterborough.
The portal enhances customer convenience by providing easy access to account information and facilitating the payment of water bills.
Along with the launch of the new customer service portal, Water Services' customer service is being updated to reflect that Water Services is now a directly operated service by the City of Peterborough, following the transition from the Peterborough Utilities Commission on April 1.
Customer service
Water Services customer service can be reached Monday to Friday, 8:30 a.m. to 4:30 p.m. as follows:
Website: peterborough.ca/WaterServices
Telephone: 705-742-7777 ext. 2650, Toll Free: 1-855-738-3755
In-person: Beginning Monday, November 3, 2025, in-person service will be available at Service Peterborough, City Hall, 500 George St. N. K9H 3R9
With the transition of Water Services customer service to City Hall, the payment drop box for Water Services at 1867 Ashburnham Dr. will no longer be available, effective Oct. 15.
After hours
For after-hours calls regarding emergency issues, such as water main breaks, leaking hydrants, low water pressure, emergency water shut-offs, water quality concerns, and rental water heater problems, please call 705-748-9300.
Online portal
The City of Peterborough will launch the KUBRA MyHQ™ online customer service portal for Water Services in November. The City’s all-in-one portal for managing Water Services accounts, bills and payments will enhance service for Water Services customers, making it more convenient for them to access their accounts. Details about the features available through the new online customer service portal will be posted at peterborough.ca/WaterServices ahead of the launch of the service.
In preparation for the launch of the new portal, the Peterborough Utilities Customer Self-Serve Web Portal services will be limited to only viewing bills, with other services in the portal paused, starting on September 30, 2025 while the online functions are transitioned to the new online customer service portal.
Water Services billing
Customers will start receiving Water Services bills from the City Peterborough beginning Oct. 6.
While the transition of Water Services operations from Peterborough Utilities to the City of Peterborough occurred on April 1, 2025, customers have continued to receive their bills from Peterborough Utilities until this point as the billing system was being upgraded before being transitioned to the City. Customers who receive their bills in the mail should now look for City of Peterborough Water Services on the envelope.
Payments
Every effort has been made to minimize or avoid impact on customers during the transition. Payment options are as follows:
Online portal: Kubra customer service online portal peterborough.ca/WaterServices, available after Nov. 3.
Pre-authorized Payment Plan: No change
Online banking payments: No change. When making payments through online banking, continue to select Peterborough Utilities Water as the payee.
Payments by mail: Make cheque payable to City of Peterborough – Water. Mail to City of Peterborough – Water Services, 500 George St. N. K9H 3R9. Please include your account number on the cheque.
Drop-box payments: Make cheque payable to City of Peterborough – Water. Drop into black mailbox in front of City Hall, 500 George St. N. K9H 3R9. The drop box at 1867 Ashburnham Dr. will be closed effective October 15, 2025.
In-person payments: Beginning November 3, 2025 customers can go to Service Peterborough at City Hall to pay their Water Services bill by cash, debit or cheque.
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Some City of Peterborough Services Disrupted From Canada Post Strike
/Some City of Peterborough services will be affected by the Canada Post service disruption that started last Friday.
The CUPW had issued a strike earlier this year in late May. Photo by David Tuan Bui.
Property tax bills, water services bills, and social services cheques will not be available through mail delivery.
Property tax installments
The final property tax instalment is due on Tuesday.
To ensure tax payments are received on time during the Canada Post service disruption, residents can pay their property taxes in person at Service Peterborough, located in City Hall, 500 George St. N. or through their financial institution.
Residents who are registered to MyTaxPortal can access their tax information by visiting peterborough.ca/mytaxportal.
Drop box at City Hall
Cheque payments can be placed in a secured drop box outside the main entrance at City Hall, 500 George St. N. 24 hours a day, seven days a week.
Through a bank
Property taxes can be paid like any other bill through online or telephone banking, or at a resident’s financial institution. The 15-digit roll number (XXX XXX XXXXX 0000) is used as the account number.
Service Peterborough
Tax payments can be paid by cash, cheque or debit card at the Service Peterborough counter at City Hall, 500 George St. N., during regular business hours, 8:30 a.m. to 4:30 p.m.
By credit card
Property taxes can be paid online by credit card through an online bill payment service provider, such as PaySimply or Plastiq. Applicable service charges apply.
Please note that credit card payments for property taxes will not be accepted for in-person payments at Service Peterborough, City Hall.
Water Services
Residents will not receive water service paper bills, collection notices, access letters for water meter repairs and high water notices during the Canada Post service disruption.
Customers can call Peterborough Water Services at 705-742-7777, ext. 2650, or email waterservices@peterborough.ca for information about their accounts, including assistance with receiving water bills electronically and details on paying water bills by credit card over the phone.
Water service bills can be paid online through most financial institutions.
Social Services
Social Services clients can pick up cheques, letters and paper statements at the Social Services office, located at 178 Charlotte St., during office hours, Monday to Friday, from 8 a.m. to 5 p.m. Staff will notify those who receive cheques when their payments will be available for pickup.
Social Services clients who receive payments by cheque should discuss Direct Bank Deposit or reloadable payment cards with their case manager to prevent delays in assistance.
People are required to show identification when picking up cheques, statements or letters at the Social Services office.
Those receiving paper letters and statements can also sign up for MyBenefits at https://mybenefits.mcss.gov.on.ca, an online portal that allows users to access their file information.
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Canada Post Workers Launch Strike Amid Federal Government's Announced Changes; Expect Postal Delays
/The Canadian Union of Postal Workers (CUPW) has launched a national strike on Thursday afternoon following the federal government’s announcement of significant reforms.
The CUPW had issued a strike earlier this year in late May. Photo by David Tuan Bui.
Joël Lightbound, Minister of Government Transformation, Public Works and Procurement, made the announcement of Canada Post’s changes on Thursday.
“Canada Post is now facing an existential crisis. Since 2018, the corporation has accumulated more than $5 billion in losses. In 2024 alone, it lost over $1 billion and in 2025, it is already on track to lose close to $1.5 billion,” he said. “Earlier this year, the federal government provided a $1-billion injection to keep the corporation operational. In the second quarter of 2025, Canada Post posted its worst quarterly results ever, losing $407 million. Today, the corporation is losing approximately $10 million every day.”
The following are the changes that Lightbound had announced:
Letter Mail Delivery Standards: Canada Post will introduce flexibilities to reflect today’s lower volumes. The average household receives just two letters per week, yet operations remain designed for far higher volumes. By adjusting standards so that non-urgent mail can move by ground instead of air, the corporation will save more than $20 million per year.
Community Mailbox Conversions: The government is lifting the moratorium on community mailbox conversions. Currently, three-quarters of Canadians already receive mail through community, apartment, or rural mailboxes, while one-quarter still receive door-to-door delivery. Canada Post will be authorized to convert the remaining four million addresses to community mailboxes, generating close to $400 million in annual savings.
Postal Network Modernization: The moratorium on rural post offices, in place since 1994, will also be lifted. The rural moratorium was imposed in 1994 and covers close to 4,000 locations. It has not evolved in 30 years, but Canada has changed. This means that areas that used to be rural may now be suburban or even urban, but are still required to operate as rural post offices. Canada Post must return to the government with a plan to modernize and right-size its network.
