Lufthansa InTouch Shutting Its Doors In May of Next Year; Several Hundred Jobs Affected From Closure

Lufthansa InTouch is shutting down its Peterborough call centre in May of next year, affecting several hundred employees, announced on Wednesday.

Lufthansa InTouch opened its Peterborough facility in 2003. Photo by David Tuan Bui.

Located at 1900 Fisher Dr, Lufthansa’s closure comes from “a decline in customer service volume as part of ongoing business transformation efforts.”

The company’s services include general reservations, miles and more, group sales, and ticketing, according to their website.

Lufthansa Group in Germany operates the call centre. They also own and operate Lufthansa Airlines and several other European airlines. It is one of six locations — and the only one in North America — alongside Berlin, Brno, Cape Town, Manila and Turkey.

Lufthansa says it will work with the affected employees to help them transition to the next step in their professional careers, according to Christina Semmel, manager of corporate communications (North America) at Lufthansa InTouch.

“LIT greatly appreciates the commitment and professionalism of the team in Peterborough, whose service has contributed significantly to customer satisfaction among Lufthansa Group airlines and is committed to supporting the affected employees during this transition phase, including through fair severance payments, an employee assistance program and professional support in finding new jobs,” she said.

The closure comes a month after Siemens had announced its consolidation operations in Concord on June 25, relocating approximately 160 manufacturing positions over the next two years.

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Voice of Business: A New Era of Military Spending

Canada is set to make a historic investment in its military, not seen since the Korean War.

Just last month, Prime Minister Mark Carney announced that Canada will meet the two per cent target by the end of the current fiscal year, totalling over $9 billion. If achieved, this would mark a significant increase from the current level of roughly 1.3 per cent of GDP. This renewed commitment to defence spending reflects not only growing international pressures, such as Canada's NATO obligations, but also recognition of the domestic economic opportunities that could accompany such investment. As government procurement expands to include new technologies, equipment, and infrastructure, Canadian businesses across sectors, from advanced manufacturing to cybersecurity, are likely to see increased demand and opportunities for growth.

The key question is: who will benefit from this? Canada’s defence sector encompasses air and space systems, land, and marine operations. According to Statistics Canada, in 2022, it generated $14.3 billion in revenue from 586 firms. Approximately 408 of those firms were Canadian-owned, collectively accounting for half of the industry’s total sales.

Why is this important to our region? Because Ontario is home to strong manufacturing bases that support areas like combat vehicle production, munitions, and aircraft fabrication and maintenance. In 2022, 54 per cent of total supply chain expenditures across the defence industry were directed to domestic sources.

The Ontario government has also weighed in on investing in Ontario’s defence manufacturing sector, particularly by strengthening its shipbuilding capacity. This will help to support and align with Canada’s National Defence Strategy by providing accessible options for procuring ships domestically. A first-of-its-kind program in Ontario will offer shipbuilders access to non-repayable grants covering up to 50 per cent of eligible costs for projects that enhance the shipbuilding industry’s competitiveness. Ontario is positioning itself to support the shipbuilding sector and contribute to Canada’s defence-building strategy.

While this announcement of federal spending is still in its early stages, and the rollout of government procurement remains to be seen, we can expect a more strategic, Canadian-focused approach that emphasizes “Made in Canada” solutions.

Furthermore, with a significant announcement like this, we can expect the Government of Canada to commit to its goal of doubling defence spending. However, the true test will be whether the government follows through. Canada has consistently been underspending to meet the existing 2 per cent NATO defence requirement.

Within the province, building on previous investments in the shipbuilding sector, Ontario is positioning its industries to help support Canada’s defence spending commitments. This focus includes bolstering Ontario’s own domestically sourced critical minerals, which are essential to the defence industry. In addition, Ontario is investing $50 million into an Ontario-based venture capital fund focused on technologies that support national defence and related fields such as AI and cybersecurity.

More spending means more production, but what does this mean for our manufacturing sector? There is little detail, but Canada has generally outlined their plan. For example, $1 billion (accrual basis) has been allocated to expand and enhance military capabilities with a focus on Canadian suppliers. An additional $2.1 billion (reported on both a cash and accrual basis) will be used to strengthen the federal government’s relationship with the defence industry and support the development of a Defence Industrial Strategy (DIS). These measures aim to address immediate barriers, such as delays and gaps in the industry’s ability to equip the Canadian Armed Forces. Recognizing that Canada cannot meet all military needs alone, this strategy also includes plans to deepen our industrial partnerships and expand our military capabilities.

While the news of Canada’s effort is fairly new, we can only wait and see what will come of this. Canada’s effort to bolster defence will not only protect our national security but also indirectly sustain the continued prosperity and safety of the communities our businesses call home. This move will bring renewed opportunity to manufacturers and technology builders eager to contribute to our national defence.

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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Community Futures Peterborough and Launch Limited-Edition SOAR Series For Established Businesses Looking to Expand

Community Futures Peterborough (CFP) and the Business Advisory Centre (BAC) have launched SOAR, a brand new, cohort program designed for established businesses that are ready to expand or scale their operations.

Photo courtesy of CFP.

“This is a direct response to the gaps we’ve consistently seen in our local businesses while operating the Business Advisory Centre for the past year,” said Rose Terry, BAC manager. “Existing businesses often hit a ceiling without access to tailored, expert support and guidance. We have been offering this in our one-on-one consultations, but the SOAR Series bridges that gap, offering high-impact, cohorted, practical training to help businesses in our region thrive and lead.”

With limited spots available each month, business owners can now apply to be accepted into individual cohorts. Successful applicants will gain access to expert-led workshops tailored to the challenges and opportunities that growing businesses face. The SOAR Series will equip participants with real-world next steps and strategic direction to stay competitive and expand in an evolving market.

The free series begins this September and runs for four months. It will provide successful applicants with access to in-depth, specialized programming delivered by external consultants and CF Peterborough staff according to CFP.

Each month in the Fall this year, SOAR will focus on a critical area of business development identified by the needs of businesses in our community.

“Community Futures continues to demonstrate that the best ways for businesses to succeed is to build relationships and leverage the experience and knowledge of others.  Today’s announcement about the SOAR program is another example of building on that collaborative philosophy as a way to improve the business acumen of many of the entrepreneurs and job creators in our region,” said Dave Smith, Peterborough-Kawartha MPP.

Businesses may apply for as many months as they feel they require support in:

September – Marketing Mastery and Pitching for Growth

These four sessions will feature interactive workshops led by marketing, branding, and communication experts, including Rosalea Terry, Erika Eileen, and Kyle MacDonald, each bringing unique perspectives and toolkits to help entrepreneurs craft and communicate their story with impact.

October – Business Development and Sales

These sessions will be led by Jason Fiorotto, a highly successful marketing and sales leader with over 25 years of experience working with companies ranging from private equity-backed startups to Fortune 50 global brands. This cohort will focus on building the systems and strategies that drive consistent revenue growth.  Business owners will learn how to identify and qualify leads, strengthen their sales conversations, and close deals with confidence. These sessions will also explore how to build a sustainable business development pipeline that supports long-term growth and scalability.

November – Cross-Border Expansion and E-Commerce

For companies looking to expand into new provinces or sell across international borders, these sessions will help to master the logistics, digital tools, and market entry strategies required for expansive growth. Business owners will also learn how to optimize their e-commerce presence, from choosing the right platforms to navigating shipping, compliance, and customer experience across borders.

December – Selling, Acquiring, and Succession Planning

These sessions will focus on covering the key aspects of transitioning a business, whether through sale, purchase, or succession. Led by business succession planning experts Michael Riseley and Nicole Truman, they will encompass all aspects of a business transition, including valuation, sale, acquisition, and succession. Businesses will learn how to transition in a tax-efficient manner and hear about various transition strategies applicable to a range of diverse businesses.

The SOAR Series is open to businesses located in the City of Peterborough and Peterborough County, including Hiawatha First Nation and Curve Lake First Nation. The sessions will rotate across locations to ensure inclusive access for both urban and rural entrepreneurs.

“This is more than a business program, it’s an economic development catalyst,” said Devon Girard, CFP executive director. “The SOAR Series will empower our existing businesses to grow stronger roots locally while receiving expert, customized advice to help them meet their expansion goals. We are so excited to bring this program to our community and help our businesses soar.”

With a partnership with Scotiabank, the SOAR program is available free of charge to all successful applicants.

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Willow Yoga Studio Launches Adaptive Yoga Program for Children with Special Needs

Willow Yoga Studio has launched a first-of-its-kind adaptive yoga pilot program designed specifically for children with special needs.

Demeester in front of her business at 1600 Lansdowne St. W. The Willow Studio was a 2025 recipient of the Starter Company Plus Program through Community Futures Peterborough. Photo courtesy of Willow Yoga Studio.

The program is in partnership with Five Counties Children’s Centre (FCCC).

Angela Demeester, Willow Yoga Studio owner, is a mother to a child with a disability. According to a press release, she recognized a significant gap in programming available to children with diverse needs. Demeester approached FCCC with the program.

“We're excited to announce our partnership with Five Counties Children’s Centre to offer Adaptive Yoga classes for children with special needs this summer at Willow,” said Demeeester. “This offering reflects the very heart of our studio—yoga that is accessible, inclusive, and rooted in connection.”

The adaptive yoga program offers studio space for children to connect socially, build friendships, improve physical fitness, and experience calmness. The first session occurred last Wednesday witha second one on Aug. 6. It is open to FCCC clients receiving therapeutic recreation services.

“We are so thrilled to work with Angela on this adaptive yoga program that benefits children of all abilities,” said Caitlin Gilmer, FCCC recreation therapist. “Our role as therapists is to help children experience and enjoy recreational activities, and this adaptive yoga program is one way to break down those barriers.”

“We believe every child deserves the opportunity to be part of a community, to move their bodies, and to feel included,” said Demeeester. “As both a yoga teacher and a parent of a child with a disability, I understand how meaningful it is to have programs that see and support the whole child.”


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Check Out The Business Beat This Week Featuring Y-Drive, Home Hardware, MIskin Law and Gauvreau Accounting

PTBOCanada is delighted to be running the Business Beat columns each week here, spotlighting new businesses and startups in Peterborough and the Kawarthas. Here is this week’s edition…

Y Drive has launched a new instant courier service.

This rideshare service is now available to help with getting documents signed and returned, deposits made and orders fulfilled. Y Drive has hundreds of vetted drivers and some of the top technology in Canada to offer a courier service built for speed, security, and convenience. Use the Y Drive app to manage, schedule, and track your courier jobs in real time. Download the app or visit ydriveapp.com to find out more and get started.

A big congratulations to Chemong Home Hardware Building Centre on celebrating 20 years in business.

To mark this milestone, they’re holding a celebration on Aug. 16 from 10 a.m. to 4 p.m. Come on out and get some celebratory cake and hear a bit about their story. The day will feature a bouncy obstacle course, vendor booths, a barbecue lunch, giveaways and fun for the whole family. Located at 1699 Chemong Rd. in Selwyn, Chemong Home Hardware Building Centre is a large modern store specializing in kitchen and bath design as well as Beaver Home and Cottage design.

Miskin Law are making it easier to get the information you need at the scene of an accident by releasing their Crash Companion app.

Pre-load your licence, insurance, and vehicle information and you’re ready for an emergency, at which point you can add photos, witness statements, and even provide QR code links for witnesses to file their own accounts. Being prepared with the Crash Companion app will help you be ready for the unexpected.

Gauvreau Accounting Tax Law Advisory are launching their 4th Annual Gear Up for Good campaign, which is an initiative dedicated to providing essential resources to underserved local children.

They are looking to fully stock 200 backpacks to help support Big Brothers Big Sisters and the Kawartha Haliburton Children's Foundation. Union Barber is providing free haircuts so the kids can go back to school looking their best and Domino's Pizza are offering a free pizza to each participating family. Your business can help by providing snacks, water bottles, backpacks, and supplies by August 11. Contact Gauvreau Accounting Tax Law Advisory or drop off donations at 150 King Street.

If you want to have your business featured on the Business Beat or know of a business doing something new and interested, shoot an email to joel@pkchamber.ca.

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One City Executive Director Out After 13-Year Tenure

Christian Harvey, One City PTBO executive director has stepped down from his role after 13 years of service, as reported on their official Facebook page on Monday.

Photo courtesy of One City PTBO.

Harvey ‘moved on’ from the role as the organization’s founding executive director just two weeks after City Council voted 6-5 to cease maintaining service enhancements to the Trinity Community Centre that were funded through reserves.

The Centre provides a minimum-barrier space for individuals who are marginalized and/or unsheltered in the City of Peterborough, through the provision of two programs: A daytime drop-in program and an overnight program, according to One City’s website.

Council’s decision saved $514,080 in the 2026 budget ($269,280 to enhance the Trinity Overnight Drop-in Program and $244,800 to expand the operating hours at Trinity's daytime program) as part of their 2025-2026 winter homelessness response program.

This was an amendment after the City was recommended by Sheldon Laidman, Commissioner, Community Services from the June 23 meeting.

Tammy Kuehune is stepping in and has been appointed the active executive director.

“In my 11 years at One City, I’ve witnessed many Changes, and yet our vision of a more connected and inclusive community has always remained at the heart of our work,” she said. “I’m truly grateful to support the incredible efforts happening every day: led by those who access our services, powered by our dedicated staff and volunteers, and in collaboration with partner agencies and the community at large. We will keep listening closely to the needs of our community with dignity and care.”

One City PTBO released several statements regarding the changes; however, Harvey has made no official statement regarding his departure.

“Christian's leadership has been instrumental in shaping One City into the caring, innovative, and effective organization it is today,” according to a statement made by One City.

They continue to state that there is no anticipation of major changes resulting from Harvey’s departure.

“As One City turns the page, we remain grounded in the values that guide our work; belonging, dignity, trust, courage and love. The strength of our mission, our team, and our community relationships continues to carry us forward,” as read in a One City PTBO statement.

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Check Out The Business Beat This Week Featuring CDC Inc., Optimized Solutions, HERmanas Boutique and The Willow Studio

PTBOCanada is delighted to be running the Business Beat columns each week here, spotlighting new businesses and startups in Peterborough and the Kawarthas. Here is this week’s edition…

CDC Inc. has acquired local appraisal firm McLean, Simon & Associates in a move to strengthen real estate appraisal services in the region.

This strategic acquisition brings together two experienced teams with a shared commitment to accuracy, integrity, and exceptional service. The transition will be seamless as all operations, personnel, and client relationships at McLean, Simon & Associates will remain in place. There will be no changes to contact information, existing service agreements, or the high standards of professionalism clients have come to expect. Peter McLean and his team are here to help with your full-service appraisal needs.

Tracy Logan has launched a new business, Optimized Solutions, to help small home-service businesses like arborists, landscapers, and contractors with getting organized, improving efficiently and growing with confidence.

Tracy has 18 years of experience running a successful tree service and understands the day-to-day challenges business owners face. Whether you need guidance or hands-on support, Tracy offers practical systems and tools to streamline operations and set your business up for long-term success. Find out more at optimizedsolutions.ca.

HERmanas Boutique is celebrating five years in business.

It’s a special milestone for this small, woman-led business that has grown significantly thanks to the support of the community. Located on Highway 28 in Apsley, HERmanas offers curated essentials by women for women — empowering women through intentional collaboration, inclusivity, and a shared vision of elevated everyday style. You can also shop the boutique online at shophermanas.ca.

The Willow Studio is partnering with Five Counties Children’s Centre to offer Adaptive Yoga classes for children with special needs this summer.

Angela Demeester is a parent of a child with cerebral palsy and her studio provides accessible and inclusive yoga rooted in connection. Children of all abilities are invited to explore movement, build confidence, and experience the joy of connection. There will be a class for children six and under on July 16 and one for children seven and up on August 6. Find out more at willowpeterborough.com.

If you want to have your business featured on the Business Beat or know of a business doing something new and interested, shoot an email to joel@pkchamber.ca.

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PTBOSpotlight: The Chill Desire

Welcome to PTBOSpotlight! Every Friday, this segment showcases a business or organization in Peterborough and the Kawarthas. You will have the opportunity to learn more about the people behind the organization and the work they do for our community.

This week, we are featuring The Chill Desire. The local business is owned by brothers Sarthak Juneja and Nitish.

Located on 366 George St. N., The Chill Desire started as an ice cream parlour but has since branched out, adding savoury food to their menu including burgers, wraps, fries, spring rolls and more.

“We serve everything from ice creams and waffles to specialty drinks, peri peri loaded fries, and our famous aalu patty burger, along with a variety of popular Indian snacks like momos (dumplings) and samosas, all made fresh in an open kitchen,” said Juneja. “Whether you're craving a sweet scoop or a savoury bite, we have something for everyone.”

Photo by David Tuan Bui.

Prior to opening The Chill Desire, the brothers arrived in Peterborough as international students in 2019. The idea stemmed from Nitish visiting his home country of India, where his friends introduced him to waffles with ice cream during an outing. They eventually introduced authentic South Asian flavours that they could not find locally and often travelled to Toronto for the taste they loved.

As customer demand grew, they expanded to include chicken burgers, fries, wraps, momos, samosas and their unique aalu patty burger. Their involvement in local events and support from the community fueled further growth.

“The Chill Desire is more than just an ice cream shop — it’s a place to relax and enjoy good times with friends and family,” explained Juneja. “Our space is welcoming for students looking to study or do homework and it's lively enough for the bar crowd to indulge in sweet and savoury treats until 3 a.m., 365 days a year.”

The store is celebrating its second anniversary this month in Downtown Peterborough. Since then, the menu has broadened, extended their operating hours and is giving away a free scoop of ice cream with every order until July 15 to celebrate their milestone.

To continue the festivities, on July 16, the Chill Desire is giving away 100 free scoops of ice cream (no purchase necessary, one scoop per customer).

“We are proud of our community support and the variety we offer that keeps people coming back. Our goal is to create a fun, inclusive environment where everyone can enjoy a moment of happiness with quality food and treats.”

To learn more about The Chill Desire, find it online:

Website: www.thechilldesire.ca
Instagram:
@thechilldesire
Facebook: The Chill Desire

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Voice of Business: Fostering Inclusion: A Business Roadmap to Economic Reconciliation

This week in Voice of Business, we’re highlighting the Ontario Chamber of Commerce’s new two-part report on Advancing Economic Reconciliation Through Equity, Economic Inclusion, and Growth.

Part 1, “Establishing Equity in Education & Employment for Indigenous Peoples” focuses on how the business community can help create real opportunities for Indigenous Peoples. Part 2, “Finance & Capital” looks at how the financial sector can help guide reconciliation through inclusive programming design and Indigenous perspectives. Indigenous populations are growing at twice the rate of non-Indigenous Canadians, and studies show they are nine times more likely to start a business. This presents an opportunity to support a community that has long faced systemic barriers.

The reports offer practical guidance for businesses, educational institutions, and financial organizations on how to advance economic reconciliation. They emphasize the importance of creating opportunities for Indigenous Peoples through inclusive education, employment, and access to capital. Both reports share resources for employers and institutions that can help to foster inclusive employment through various Indigenous organizations such as the Ontario Federation of Indigenous Friendships Centres. Attending Indigenous community events can also help to build and develop relationships with potential Indigenous job seekers, here are some notable organizations with events: CCIB Conference & Events, First Nations Major Projects Coalition, Indigenomics, Ontario First Nations Economic Development Conference, and Indigenous Prosperity Forum. Leveraging these organizations can help your business or institution support your Indigenous employees.

A key focus is ensuring that programs and services reflect the realities facing Indigenous workers, entrepreneurs, and business owners. This includes rethinking job requirements, fostering inclusive workplaces, and reshaping financial programs to improve access to capital. These lived realities are evident— for example, as of 2015, 15 per cent of Indigenous individuals were unbanked, compared to just 2% of the general population. Educational gaps also remain. The proportion of First Nations (10.4 per cent), Inuit (7.6 per cent), and Métis (18.8 per cent) individuals with a university degree is significantly lower than that of non-Indigenous Canadians, with approximately 37% holding a university degree. Rethinking job requirements that prioritize degrees and reshaping financial programs to support Indigenous entrepreneurs and job seekers is crucial to bridging these gaps. These efforts will help unlock the potential of a growing population eager to contribute to Ontario’s economy through both employment and entrepreneurship. Part 1, “Establishing Equity in Education & Employment for Indigenous Peoples”, highlights the importance of:

  • Adapting job requirements to use a skills-based assessment approach as potential employees from diverse backgrounds who have all the necessary skills but may not have the typical education requirements.

  • Creating inclusive workplaces to tackle discrimination by fostering learning and education on the legacy of residential schools and the legacy of colonialism within Canada. · Offering remote work to overcome geographic challenges as more than 60 per cent of First Nations reserves are located in remote or very remote areas in Ontario.

  • Incorporating Indigenous perspectives into business practices such as including Indigenous leadership in roles that require recognizing and changing policies, procedures or governance that may impact Indigenous employees. In fact, research from the McKinsey Institute demonstrated that diverse companies are 27 per cent more likely to outperform other companies. Further highlighting how incorporating diverse perspectives can propel your businesses competitiveness as well.

In addition to creating inclusive workplaces and modernizing job requirements, Part II “Finance and Capital”, highlights three main themes to advance economic reconciliation through the financial sector:

1. Building Trust and Relationships Creating meaningful relationships with Indigenous communities is key to restoring trust in financial institutions. This can include:

  • Training staff to build cultural awareness and understanding of Canada’s colonial history.

  • Hiring Indigenous employees to bring lived experience into the workplace.

  • Supporting long-term prosperity through Indigenous Trusts, equity investments, and community-led decision-making.

By taking these steps, businesses and financial institutions can ensure their programs and services meet the needs of Indigenous clients.

2. Tailoring Financial Programs Financial programs for Indigenous Peoples should be designed in consultation with Indigenous Peoples and communities to ensure access to the capital needed to start or grow businesses. This includes reshaping lending and risk criteria to reflect the realities of

Indigenous entrepreneurs, who may not have the same credit history or cash flow patterns as others.

3. Building Partnerships Partnering with Indigenous Financial Institutions (IFIs) is essential. IFIs were created to provide capital for Indigenous entrepreneurs often overlooked by mainstream lenders. Financial institutions can work with IFIs and use Indigenous loan guarantee models to help make financing more accessible, especially in rural and remote communities. These Indigenous loan guarantee models are critical to leverage as they are financed through the federal or the provincial government which can eliminate the risk for lending institutions.

Together, “Establishing Equity in Education & Employment for Indigenous Peoples” and “Finance & Capital” offer a roadmap for businesses, educational institutions, and financial organizations to take meaningful steps toward reconciliation. These reports highlight both sides of the opportunity: helping businesses and educational institutions create inclusive environments, while also supporting Indigenous entrepreneurs and business owners. This is about providing a leg up where it’s needed, unlocking the talent, innovation, and leadership Indigenous Peoples bring to the table.

Content provided by the Peterborough and the Kawarthas Chamber of Commerce.

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Hatch Coffee Shop Has Grand Opening at Riverview Park & Zoo

Riverview Park and Zoo and Bird Friendly Peterborough have celebrating the grand opening of Hatch Coffee Shop, a newly created, bird-friendly cafe located within the Zoo's playground area on Wednesday morning.

The Hatcg is located near the playground area of the zoo. Photo by David Tuan Bui.

It serves Bird Friendly, fair-trade, and organic coffee beans from Birds and Beans, using compostable cups, through a walk-through window located in the playground. Hatch also offers baked treats, gluten-free options, cold drinks, ice cream bars, candy and fruit.

“The new Bird Friendly Café at the Riverview Park and Zoo brings Bird Friendly Peterborough’s mission to life - showing how small changes in the human environment, like bird-safe windows, bird friendly-products and habitat-friendly spaces, can reduce collisions and support migratory birds. Protecting birds helps protect entire ecosystems, and this café sets an example of how people and wildlife can share space in a healthier, more sustainable city,” says Thomas Luloff, Bird Friendly Peterborough vice chair, .

“We are proud to be one of the founding members of Bird Friendly Peterborough and excited to take this next bird friendly adventure into eco-friendly food service as a fund generating endeavour to support the Riverview Park and Zoo,” said Cathy Mitchell, Riverview CEO and curator manager. “Our role, as part of Canadian Accredited Zoos and Aquariums (CAZA) accredited facility, is to educate and inspire people about wildlife conservation across the globe. Coffee is a great topic to discuss conservation, it’s international, so we must consider not just the impact we are having on the environment locally by running a café, but the effect we are having on the farming landscape on a whole different continent, by buying coffee beans grown 1000’s miles away.”

Regular Hours of Operation:

  • Wednesday to Sunday, 9 a.m. to 2 p.m. (through Labour Day)

  • Weekends only (Saturday and Sunday) throughout the fall and into the winter season

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