How It Works: The 9-1-1 Communications Team In Peterborough
The Peterborough Police Service’s 9-1-1 Communications Centre is comprised of a 9-1-1/Communications Manager, four Communications Shift Supervisors and 12 communicators aligned to coincide with the four platoon system. The Centre receives all 9-1-1 Emergency Calls for the City of Peterborough, the Ward of Lakefield and the Township of Cavan Monaghan. In 2015, the 9-1-1 Communications Centre received 47,706 9-1-1 calls, a 32 percent increase from the previous year.
9-1-1 Dispatchers Highly Trained
“9-1-1 dispatchers are highly trained to get people the help they need in the most effective way possible. They have mastered the art of listening and of asking the right questions. They must be both empathetic and efficient,” says Alison Kirkland, Communications Centre Manager. “Their job is one that can be extremely stressful during major incidents but it is also extremely rewarding knowing they were able to help dispatch assistance in an emergency.”