City of Peterborough Issues Efficiency and Effectiveness Review for Request of Proposals

An Effectiveness and Efficiency Review of the City of Peterborough’s municipal operations and service delivery will be presented and considered by Council, ensuring the City is well positioned to meet the needs of the community.

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The City issued a request for proposals (RFP) for the independent review on Dec. 19, with a bid closing date of Jan. 21. The review will begin in April after the contract is awarded.

Municipalities across Ontario are facing growing fiscal pressures driven by inflation, aging infrastructure, climate impacts and a provincial-municipal funding framework that puts an unrealistic burden on property taxpayers, stated Mayor Jeff Leal.

“The current Canada-Ontario-Municipal fiscal framework is putting undue pressure on property taxpayers, particularly in the fields of housing and quasi-health services,” Leal said. “We need to do what we can for our property taxpayers within the constraints that are imposed on us. The independent review will examine how City services are delivered, how resources are allocated, and where opportunities exist to improve efficiency, effectiveness, and long-term sustainability, while maintaining service quality for residents.

The review will assess service levels, organizational structure, staffing models and service delivery approaches, and will benchmark Peterborough against comparable Ontario municipalities.

It will be the City’s first independent, comprehensive effectiveness and efficiency review.

The Effectiveness and Efficiency Review will consider whether services continue to meet the public interest, whether the City is the appropriate service provider, and whether alternative or innovative service delivery models could improve outcomes or reduce costs.

City Council has supported Chief Administrative Officer Jasbir Raina’s recommendation for the City to undertake this Effectiveness and Efficiency Review, said Councillor Andrew Beamer.

“As a mid-sized city with a limited non-residential tax base, Peterborough faces many of the same challenges as municipalities across Ontario including rising costs, the need to replace or renew infrastructure, and constrained financial flexibility,” Beamer said. “This review will give Council a clearer understanding of where efficiencies can be achieved, how service levels compare to peer municipalities and how we can continue to deliver value for residents while maintaining responsible and sustainable budgets.”

“This work will provide Council with a clear, independent assessment of how we deliver services and how we can continue to improve,” said Raina. “It will help ensure the City has the right systems, structures and resources in place to respond to changing community needs, manage risk and strengthen operational performance over the long term.

The request for proposals to undertake the review is posted on the City’s bidding portal.

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